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Chaos in the cloud: Majority of organisations moving to the cloud aren't prepared for an outage

19 Mar 2018

The majority of organisations moving to the cloud are doing so without evaluating the impact of a cloud outage.

That’s the most alarming finding from Veritas’ new study that surveyed 1200 global business and IT decision-makers.

The Truth in Cloud, conducted by Vanson Bourne and commissioned by Veritas, revealed 60% respondents have not fully evaluated the cost of a cloud outage to their business and are therefore ill prepared to deal with the impact of an outage.

Underestimating the power of a cloud outage

Almost all (99%) of respondents reported that their organisations will move systems to the cloud in the next 12 to 24 months.

Over a quarter (27%) also expect to outsource all on-premises infrastructure to the public cloud.

The report indicates that business leaders today underestimate the impact a cloud outage could have on their business: More than one in three respondents (36%) expect less than 15 minutes of downtime per month but the reality is that almost a third (31%) have experienced downtime more than double that per month (31 minutes or more).

Confusion over who is responsible

59% of the respondents believe that dealing with cloud service interruptions is the primary responsibility of the cloud service provider.

83% of respondents also believe that their organisation's cloud service provider is responsible for ensuring that their workloads and data in the cloud are protected against outages.

While cloud service providers have service level agreements in place, these are typically for the infrastructure layer and they hold the responsibility for restoring their infrastructure in the event of a cloud outage.

However, Veritas urges customers to remember that there are other key considerations customers should keep in mind that go beyond the actual infrastructure-level outage, such as bringing their applications back online, once the infrastructure is back online.

Depending on the complexity of application inter-dependencies during restart and the amount of data lost during the outage, the actual time of application recovery may be far longer than the time of infrastructure recovery.

An organization may alternately decide to be more proactive and failover applications back to their on-premises data centre or to another cloud. This would be the primary responsibility of the organization, not the cloud service provider.

Veritas executive vice president and chief product officer Mike Palmer, says it is clear organisations are lacking in understanding the anatomy of a cloud outage and that recovery is a joint responsibility between the cloud service provider and the business.

"Immediate recovery from a cloud outage is absolutely within an organization's control and responsibility to perform if they take a proactive stance to application uptime in the cloud,” adds Palmer.

“Getting this right means less downtime, financial impact, loss of customers' trust and damage to brand reputation."

Maximise the benefits, minimise the risks

Not knowing the full extent of how a cloud outage could potentially impact business is a risk very few organisations can afford to take, warns Veritas.

But, Veritas says the risks can be severely mitigated with the right business resiliency strategies in place to reap the benefits of embracing a multi-cloud world.

Palmer continues, "At Veritas, we fully embrace a multi-cloud approach and partner with many leading cloud service providers to help customers easily migrate applications and data to, from and in-between clouds, all while offering maximum business uptime.”

"We work with the cloud service providers and our customers to help ensure that they are protected in the event of a cloud outage so they can keep their businesses flourishing."

ANZ Bank named winner of Red Hat awards for APAC region
ANZ Bank has been named the winner for the A/NZ region in the digital transformation and cloud-native development categories at the Red Hat APAC Innovation Awards 2020. The winners of each category were selected based on their Red Hat deployments and how open-source platforms improved their productivity and business outlook. ANZ deployed multiple Red Hat solutions this year to be the foundation of their internet banking platform after its previous core banking application passed its end of life date. Subsequently, the company adopted a containerised platform to remain architecturally aligned with the core banking platform upgrade path. With Red Hat’s solutions, ANZ was able to process A$2.9 billion of scheduled payments within the first hour if implementing Red Hat OpenShift. During the peak hour of the first day of deployment, the company saw an increase in the number of internet banking users, and was running 30% of its customer traffic on the new platform within four months. “The improved internet banking technology capabilities ensure our customers have the tools they need to easily complete their online banking so they can spend more time running their business or enjoying life,” says ANZ tech area lead - digital Raghavendra Bhat. “Collaborating with Red Hat to use its open-source solutions means we can meet the scalability, reliability, supportability and security requirements to host our internet banking platform. “Together we were able to build deployment pipelines that enable us to reuse code, rapidly test and retest deployment, as well as meet the stringent performance and volume testing criteria.” The OpenShift solution enables the bank to run faster across multiple channels, serving its 2.4 million active internet banking customers. Regulatory compliance surrounding continued availability of critical customer-facing systems is achieved, with an 80% reduction in unplanned outage time for internet banking after implementation of Red Hat solutions. “2020 has been a year of uncertainties – but also possibilities,” says Red Hat senior vice president and general manager Dirk-Peter van Leeuwen. “It’s inspiring to see how organisations in Asia Pacific are using open source to quickly and effectively meet changing market landscapes and consumer demands. “Congratulations to this year’s winners, who we believe will become role models to other organisations looking for ideas to transform their business. “We look forward to working with our customers to help them address the many real challenges our customers face today, and unlock the unlimited possibilities of taking the business forward.”More