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City of Greater Geelong modernises processes with Nintex

By Catherine Knowles, 28 Jul 2021

City of Greater Geelong has chosen Nintex Promapp to support the council’s digital transformation and modernisation efforts, according to a statement from Nintex.

The organisation is focused on improving the experience of its employees and the community by mapping and managing organisational-wide processes and creating a process-centric culture, Nintex states.

In January 2021, The City of Greater Geelong commenced using Nintex Promapp because of the software’s capabilities and user interface for process mapping and business process management as a way to more effectively manage processes.

The business improvement team at the City of Greater Geelong are now rapidly mapping their processes in Nintex Promapp, positioning them to be able to identify critical areas of improvement and understand where automation can be deployed for best effect and to reach their digital transformation goals, Nintex states.

City of Greater Geelong director customer and corporate services Michael Dugina says, “We’re looking to map and standardise our processes as part of a major transformation in how we work at the City of Greater Geelong.”

“Our ambition is for local residents to enjoy more consistent service delivery and faster response times as a result of the organisation's focus on process improvements," he says.

The City's initial digital transformation and process improvement efforts are focused within the Customer Service, People & Culture and Financial Services departments.

Dugina says, “Our goal is to have all of our processes aligned to our customer relationship management, human resources, recruitment, and finance systems replacement mapped by the end of July 2021 after that, attention will shift to other areas within the organisation.”

Process mapping at the City of Greater Geelong and has been further enabled with Nintex’s online training videos and FactoryTen’s expertise with the Nintex Process Platform.

FactoryTen business development manager Jenny Wotherspoon says, “FactoryTen is a highly-regarded, standards-based development house, skilled with process and form digitisation and as a Nintex partner was well-placed to partner with the City of Greater Geelong to implement this key strategic platform.”

Nintex offers process management and automation. At present, more than 10,000 public and private sector organisations across 90 countries utilise the Nintex Platform to accelerate progress on their digital transformation journeys by managing, automating and optimising business processes.

The City of Greater Geelong is a local government area in the Barwon South West region of Victoria, Australia, located in the western part of the state. The City is governed and administered by the Greater Geelong City Council.

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