CommScope launches AI-driven RUCKUS suite for hospitality sector

CommScope has launched a new suite of RUCKUS Networks solutions aimed at increasing operational efficiency, sustainability, and brand loyalty within the hospitality industry.

The latest suite incorporates RUCKUS Networks' renowned hotel Wi-Fi experience, employing AI-driven Wi-Fi 7 and IoT technologies to deliver elevated and personalised guest experiences across various hospitality brands and locations. It significantly simplifies technology deployment with its AI-driven cloud-based management and assurance, facilitating operational efficiency amongst owners, service providers, integrators, and IT managers.

Clayton Melson, Senior Communications Manager at Loews Hotels at Universal Orlando, commented, "We've deployed AI-driven RUCKUS wired and Wi-Fi solutions throughout our properties to tailor each guest's connectivity experience to perfection. With RUCKUS AI, we've seen an 80% reduction in mean time to identification (MTTI) and a 70% reduction in mean time to resolution (MTTR). Our AI-driven approach ensures that every guest is delighted."

The suite incorporates features designed for the distinctive needs of the hospitality sector. Premium Wi-Fi connectivity, for instance, can be offered to guests without extra charges, according to their loyalty level. The suite also ensures brand compliance, network health, and smooth guest experiences through the RUCKUS One Hospitality Edition. Additionally, it ensures the industry-aligned management of licenses, catering to when property/ownership groups change.

"Since relying on RUCKUS AI, our customer complaints around Wi-Fi disruptions have reduced by 90%," stated Miguel Fonseca, IT Systems Manager at Royal Garden Hotel. "Approximate calculation suggests that our cost to handle an incident has reduced by 75%. RUCKUS AI has truly enabled us to deliver a ROYAL experience," added Fonseca.

Joseph Martin, Vice President of Product Management for Single Digits, also commented on the positive impacts of the RUCKUS solutions: "The hospitality-focused RUCKUS AI platform has given us detailed visibility, with a primary goal of ensuring amazing guest experiences across all managed properties while also streamlining our operations."

High-performing solutions within the suite include RUCKUS One Hospitality Edition, which increases brand loyalty by personalising guest experiences according to their portfolio preferences. It also includes RUCKUS Wi-Fi 7 Solutions, the RUCKUS AI solution ensuring robust service assurance, the Hospitality Gateway by RUCKUS Networks, and the RUCKUS IoT Suite.

Bart Giordano, SVP and President of Networking, Intelligent Cellular & Security Solutions, CommScope, stated, "The RUCKUS suite of hospitality solutions is purpose driven to meet two of the biggest needs in the hospitality industry: improving brand loyalty and operational efficiency. We've leveraged AI, Wi-Fi 7, and our proven cloud-native network management and assurance solutions to make it easier than ever to deliver amazing guest experiences; scale that experience across services, brands, and locations; and create new efficiencies that span the entire value delivery chain."