Story image

Contact centre software company wins four major contracts

23 Nov 2017

Contact centre services and solutions company QPC has signed four major contracts, including an agreement with the Gympie Regional Council in Queensland.

Alongside the Gympie Regional Council, QPC also won contracts with Unity Water, British American Tobacco, and pharmaceutical giant Pfizer.

All four organisations are replacing legacy solutions, and are aiming to achieve several key objectives, including industry-leading response rates and exceptional customer experience.

QPC will provide the organisations with infrastructure support for the deployment of cloud-based Genesys PureCloud contact centre software as well as ongoing maintenance. 

This includes consulting support and regular health checks to ensure that that the organisations are using the technology to maximum advantage. 

As part of the contracts, QPC will also provide hosting for all four organisations through its partner, Comscentre, an Australian-owned, a provider of enterprise-grade communications products and services.

PureCloud is built on a microservices framework that delivers customer engagement and employee collaboration functionality.  

The solution’s features include call recording, skills-based routing, outbound SMS capability, email interaction routing, workforce management, customised wallboards and waiting customer information displays, real-time analytics, alert, and monitoring. 

Peter Levine, commercial director, QPC, comments on the contract wins, “We are delighted to win these four new customer deployments operating as they do in market environments where they cannot afford to have any customer downtime.”

“Indeed, all these organisations are looking for reliability, security, and flexibility as well as the operational efficiencies of a unified platform to improve performance.”

“We look forward to working with them to ensure that their customers can be supported across any channel of their choice with experiences that are smart, fast and in the right context.”

How Red Hat aims to accelerate business value with container technologies
Red Hat announced that leading global companies are creating, extending and deploying integration services across hybrid and multicloud environments using agile integration architectures based on Red Hat technologies.
IT employers having to up salaries and bonuses to attract talent
As the modern economy relies increasingly on data, it’s certainly a good time to be working in IT.
Red Hat expands integration product capabilities
Adds end-to-end API lifecycle support and new capabilities for agile integration across hybrid architectures.
Electric car infrastructure needs to be a high priority
“Australians should be able to drive all over this massive nation with complete confidence in a zero-emission vehicle.”
Oracle updates enterprise blockchain platform
Oracle’s enterprise blockchain has been updated to include more capabilities to enhance development, integration, and deployment of customers’ new blockchain applications.
BMC adds IBM Cloud, Watson to Helix solution
BMC Helix with IBM Watson delivers cognitive insights across structured and unstructured federated knowledgebases.
Hyundai works with IBM to create a new blockchain-based platform
The network for commercial financing will supposedly provide participants with a single view of all the transactions happening in the network.
Why businesses should invest in energy automation
In industrial applications digital transformation allows businesses to do more with less.