Healthcare solutions provider Sysmex Asia Pacific has selected Dimension Data to upgrade and standardise its desktop computing platform to Windows 10 in all its affiliate offices across the Asia Pacific region.
Sysmex currently has its APAC headquarters situated in Singapore and has an extensive network of offices across the region.
Sysmex is the world’s largest supplier of haematology instrumentation and says it is heavily reliant on efficient IT to ensure optimal business performance. Png Kim Meng, Dimension Data Singapore CEO says, “In many ways, Sysmex is a lifesaver, as it provides laboratory testing instruments and reagents, as well as after-sales support to medical institutions in more than 160 countries around the world, including Asia Pacific.
“Time was of the essence to Sysmex and it wanted to make better use of its IT team’s time by standardising all Operating Systems (OS) to Windows 10.” Simon Lam, Sysmex Asia Pacific senior manager for regional information technology says he is pleased with the way Dimension Data has worked alongside them since the beginning.
“The Dimension Data team engaged us early in the planning stages of this project, and continued to act as a trusted advisor throughout, (which) was helpful in enabling our regional IT team to familiarise themselves with new Windows 10 desktop platform and better manage our IT environment through the Asia Pacific region,” he says.
“Additionally, Dimension Data never stopped providing advice and just-in-time recommendations about the new technologies that Sysmex is adopting.”
Sysmex says it has been previously burdened with the challenges of managing many disparate versions of hardware equipment, software solutions and network configurations.
However, since the standardisation project, the organisation has noted a marked reduction in the volume of helpdesk services required across the region.
Sysmex also says there have been some additional benefits, such as making business application deployment, installation, repair, and maintenance easier, faster and less expensive, and lowering the amount of training time required for employees. Png adds, “Our understanding of their business needs, coupled with the ability to identify gaps and recommend a right-fit solution made all the difference to Sysmex.
“Working together, we have been able to help Sysmex’s IT team provide value to the business and reduce operational costs while increasing their capability across the Asia Pacific region.”