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ECI launches new data collection agent for FMAudit

By Catherine Knowles, Fri 8 Jan 2021

ECI Software Solutions has released a new version of its data collection agent (DCA) for FMAudit, with the intention of further empowering enterprises.

The DCA software application collects critical meter, performance and supply-level data from multi-function print devices for FMAudit users across APAC regions.

This new and improved capability will allow users to remotely monitor print environments, making it easier for dealers and their customers to maintain visibility into their operations, the company states.

Manually collecting metered device data is a strenuous task, says ECI Software Solutions.

On top of that, device dealers are in charge of billing, service scheduling and activity reporting for their clients.

For enterprises that house large amounts of printing equipment, accomplishing all of these necessary tasks can be daunting.

ECI’s DCA for FMAudit aims to solve this. It is a cloud-based application designed to simplify and streamline meter collection and billing, supplies and service delivery, enabling an improved customer experience.

The application helps users monitor a multitude of devices at once, giving dealers the flexibility to proactively manage supplies and reduce service costs.

Powered by print data accumulated from 25,000+ models, DCA collects critical meter, performance and supply-level information from multi-functional printing devices to power any managed print service and deliver accurate, reliable insights.

According to ECI, the new version of DCA provides users with the following capabilities:

  • Remote management and configuration allowing users to track activity offsite
  • Model definition files offering real-time device updates without having to update the DCA itself
  • Custom scan intervals enabling instant access to device discovery, meters, supplies, errors and attributes
  • Cross platform monitoring available via Mac OS X, Linux such as Ubuntu and Debian and dedicated specialised form factor devices like raspberry pi

As a Zebra Technologies PartnerConnect registered reseller, ECI will also expand monitoring support for additional Zebra devices under their managed print contract, the company states.

ECI president of the field service division Laryssa Alexander says, “We monitor over 15 million devices globally across all our Device Management solutions, supporting our position as the experts in managed print services.

“With this new version, we are taking the best-in-class from our suite of solutions and making them even better. This is the first step towards updating DCA for FMAudit and developing a new Device Management solution.”

While ECI rolls out the newest version of DCA, all Device Management platforms are still being supported.

ECI Software Solutions specialises in industry-specific business software solutions and services, focusing on cloud-based technologies for small to medium-sized manufacturing, wholesale/retail distribution, building and construction and field service organisations.

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