IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

Eight positive technology trends to come out of COVID-19

By Contributor
Fri 17 Jul 2020
FYI, this story is more than a year old

Article by SYSPRO Asia-Pacific chief executive officer Rob Stummer.

As we emerge from lockdown and enter a new normal, we should acknowledge the digital technologies that have played a crucial role in keeping our society operating during the COVID-19 pandemic. The involuntary adoption of these technologies will have a long-lasting impact well beyond COVID-19.

1. Contactless payments

Cash used to be king, but since banknotes could potentially be a vehicle for COVID-19, contactless digital payments, via credit cards, smartphones and smartwatches are the recommended payment method to avoid the spread of the virus. 

This is how Apple and Microsoft stores have been operating for a while, but it’s likely we will see a significant reimagining of in-store point-of-sale zones, and some stores might undergo a complete removal of traditional tills to reduce the need to queue and enable touch-free transactions using facial recognition technology.

2. Contactless delivery 

The rise in online shopping has stress-tested many logistics systems. Given that in-person delivery is not virus-proof, many delivery companies and restaurants are now launching contactless delivery services where goods are left at the door or picked up from a designated location.

Drone deliveries are still in their infancy, but they can already be used to deliver supplies to customers who live within a 10 km radius from a base station. 

Google is currently trialling a world-first drone delivery service for coffee and takeaway food in Canberra. However, before robot and drone delivery services become the norm, delivery companies need to set clear protocols to ensure the goods they deliver are virus-free

3. The ‘Australian-made’ movement

While the COVID-19 pandemic has caused chaos for the world’s economies, it has also revitalised the shop local movement as Australians become wary of foreign-made products and begin to opt for ‘Australian-made’ to support our local economy and boost job creation. 

This is gaining greater traction as our borders remain closed and is part of the drive towards local versus global supply chains.

4. Supply chain 4.0

COVID-19 has severely disrupted global supply chains, exposing how volatile they are with a lack of contingency during a crisis like this. With social distancing and work from home orders in place, some factories were shut down. 

While demand for food and personal protective equipment have skyrocketed, some countries have banned the exports of some of these essential items. 

The over-reliance on paper-based records in warehouses and distribution centres, poor visibility of data and a lack of flexibility have made the existing supply chain systems vulnerable to this crisis.

Key technologies that form part of Industry 4.0, including big data, cloud computing, the internet-of-things (IoT) and blockchain are establishing more resilient supply chain management systems going forward by enhancing the accuracy of data.

5. Collaboration technologies

A lot of companies have required their employees to work from home, and whilst remote working has been made possible for some time by communications technologies like virtual private networks (VPNs), voice over internet protocol (VoIP), virtual video meetings, cloud services other collaboration tools, many individuals have worked at home for the first time.

In addition to preventing the spread of viruses, remote work also saves commute times, provides more flexibility and allows employees to enjoy an improved work-life balance.

6. Better security

Working at home has caused a few headaches for employers and employees alike, and it has exposed poor information security and corporate data privacy – the recent class actions filed against Zoom are a testament to that.

Working at home can be challenging in terms of labour laws because it is tough for an employer to ensure they are providing a safe work environment and there are also implications regarding income tax. 

Employees may experience mental health issues due to the increased isolation from their colleagues. If remote work becomes more common after the pandemic, employers might reduce office rent costs and source flexible staff from countries with cheaper labour.

7. Faster internet

Before COVID-19, many Australians only experienced high-speed internet in their workplaces, but had to suffer slow or unreliable internet at home on their residential plans. 

After the great work-from-home migration of late March, when huge numbers of office workers shifted to their homes, the lines have blurred between the two, with a huge spike in business traffic on the residential networks. 

NBN Co reacted quickly by introducing faster provisioning and increased capacity for telcos to improve home internet services. This prevented speeds being slowed and connections dropping out when too many people were using the network at one time.

Streaming services like Netflix, Disney and Stan, as well as social networks including Facebook and YouTube were asked to reduce video streaming quality to avoid straining the internet, as many were forced to work at home. 

Streaming video can account for over 60% of data transmitted from internet providers to consumers, and this has increased as many people are out of work.

8. Remote learning

In the age of automation, technology will be essential to reskilling the workforce remotely. 

Manufacturers should be offering their workforce online training and reskilling opportunities. This will mean that they are in a better position to offer them more skilled and consequently higher-paid positions when society enters a new normal.

COVID-19 has demonstrated the importance of digital readiness, which allows business and life to continue as usual during a crisis. Building the necessary infrastructure to support a digitised world and ensuring the latest technologies are implemented will be essential for any business to remain competitive in a post-pandemic world.

Related stories
Top stories
Story image
LG Electronics
LG Electronics brings on Aussie AV distributor Alloys
LG Electronics Australia Business Solutions has appointed Australian AV distributor Alloys as a new distribution partner.
Story image
Energy
Sustainability huge factor for APAC data centre managers
A new report reveals that 85% of data centre managers in APAC believe that sustainability will significantly impact operations and decision making.
Story image
Pegasystems
Marketing technologies set to increase revenues - study
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
Story image
Equinix
Aussie businesses buckle down on digital tech investments
Australian businesses are planning major investments in digital technologies to support ambitious expansion plans.
Story image
Collaboration
Enterprise service management: the importance of a one-stop shop
In an online world, employees and end-users want one place to go for all their questions and requests. Intranet technology and self-service portals are useful tools that help serve this purpose.
Story image
Artificial Intelligence
Eight top DevSecOps trends to support IT innovation in 2022
The use of DevSecOps practices is growing, as it is increasingly seen as the best way to produce high-quality and secure code. So what are the current trends?
Story image
Telecommunications
WiFi as a Service market to reach $26 billion through 2032
As a result of the easy management of wireless infrastructure over cloud services, WaaS is experiencing rapid growth.
Story image
Ransomware
Examining the future of ransomware threats with Vectra’s CTO
As customers' valuable data move to the cloud, so will ransomware. What is the current landscape and what do we need to know?
Story image
Cybersecurity
Tech and data’s role in the changing face of compliance
Accenture's study found that 93% of respondents agree or strongly agree new technologies such as AI and cloud make compliance easier.
Productivity
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
Sustainability
Honeywell named Frankston facility services provider
Honeywell has been named the joint facility services provider for Frankston Hospital’s AU$1.1 billion redevelopment.
Story image
CSG
To win at 5G, telcos must tame their quoting chaos
The catalogs of CSP (communication service providers) market offerings are set to explode as new digital services emerge, powered by B2B2X business models.
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Story image
Cybersecurity
Delinea’s Joseph Carson recognised with OnCon Icon Award
Delinea chief security scientist and advisory CISO Joseph Carson has been recognised as a Top 50 Information Security Professional in the 2022 OnCon Icon Awards.
Story image
Samsung
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Security Information and Event Management (SIEM)
LogRhythm updates SIEM Platform with latest innovations
LogRhythm has announced the launch of version 7.9 of the LogRhythm SIEM Platform and updates to LogRhythm NDR and LogRhythm UEBA.
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Story image
Solutions
Progress launches latest version of network visibility solution
In Flowmon 12 network solution, Progress has expanded its support for public cloud provider flow log monitoring and launched new features.
Story image
Apple
Jamf introduces new content filtering solution for education providers
Jamf has announced the launch of Jamf Safe Internet, a new offering that looks to deliver a safe online experience to students while offering better management options for admins.
Story image
Accounting
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Story image
Media
Registrations for the W.Media Sydney Cloud and Datacenter Convention 2022 now open
Are you a C-Level executive looking to enhance your knowledge in the cloud and data center space in order to get the best results for your company?
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Story image
Cybersecurity
How organisations can mitigate IoT and IIoT security risks
IoT and IIoT come with inherent risks because they are often deployed faster than they can be secured, putting organisations in danger of cyber threats. Here are tips on how to mitigate those risks.
Story image
Training
Barracuda customises training to fit ACSC Essential Eight
Barracuda has announced that its Security Awareness Training now provides a customised training curriculum in line with the Australian Cyber Security Centre’s (ACSC) Essential Eight.
Story image
Metaverse
How the metaverse will change the future of the supply chain
The metaverse is set to significantly change the way we live and work, so what problems can it solve in supply chain management?
Story image
Capital
Rubber Monkey gears up for Aussie market with latest capital raise
Rubber Monkey is seeking to raise up to NZ$2.5 million of new capital through online investment platform, Snowball Effect.
Story image
Document Management
Regaining digital trust and enhancing digitisation in Australian Government agencies
Having a digitised ecosystem of documents, tools and data can help bolster security, improve workflow and ultimately create better services.
PwC
WSLHD and PwC’s Consulting Business came together to solve through the challenges of COVID-19. A model of care was developed to the NSW Health Agency for Clinical Innovation guidelines with new technology platforms and an entirely new workforce.
Link image
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Wiise
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
Story image
Artificial Intelligence
Decision Inc. partners with provenio.ai to expand offering
Decision Inc. Australia has partnered with provenio.ai to expand its offering to clients in the retail, FMCG, manufacturing, supply chain and logistics sectors.
Story image
Microsoft
Elders signs five-year agreement with Microsoft to boost innovation
Australian agribusiness Elders has signed a five-year agreement with Microsoft that looks to transform its customer experience, efficiency and sustainability outcomes.
Story image
Telstra
Ericsson and Ciena, Telstra enhance service capacity for Telstra's optical network
Ericsson, Telstra, and Ciena have announced new enhancements to Telstra's Next Generation Optical Network, which will increase the service capacity of Telstra's optical network to 400 GE (Gigabit per Second Ethernet).
Story image
Digital Transformation
Munro Footwear Group chooses Boomi to assist with digitisation strategy
Munro Footwear Group (MFG) has selected Boomi to assist with its eCommerce and digital transformation roadmap goals.
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Story image
Remote Working
RDP attacks on the rise, Kaspersky experts offer advice
"Given that remote work is here to stay, we urge companies to seriously look into securing their remote and hybrid workforce to protect their data."
PwC
PwC's Consulting Business and PwC's Indigenous Consulting are proud to play an important role in helping Australian Indigenous Mentoring Experience build IMAGI-NATION, a free online university for marginalised communities around the world.
Link image
Story image
Malware
Colt launches new SASE Gateway solution with Versa
Colt Technology Services’ customers now have access to an integrated full SASE solution that brings together SD WAN and SSE features.
Story image
Artificial Intelligence
Siemens expands NVIDIA partnership for industrial metaverse
Siemens is expanding its partnership with NVIDIA to enable the industrial metaverse and increase the use of AI-driven digital twin technology.
Story image
Payroll
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Story image
Storage
EXCLUSIVE: Finding the best data center for your business needs with datacenterHawk
Companies using cloud are consistently looking for the best storage solutions to suit their enterprise needs and often have to go through rather complex processes in order to find the right fit.
Story image
Airwallex
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why it's time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Cybersecurity
Without trust, your security team is dead in the water
The rise of cyberattacks has increased the need for sound security that works across any type of business, but with any change, buy-in is essential. Airwallex explains why.