IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

Exclusive interview: Hyland on how digital transformation has changed them as a vendor

By Patrick Martlew
Tue 13 Mar 2018
FYI, this story is more than a year old

Cloud-based services and digital transformation have fundamentally altered the state of doing business for many organisations, as enterprise-grade IT solutions increasingly see massive transitions in terms of scale and delivery.

This has not excluded the content management sphere, and one vendor that has been experiencing steady local growth is Hyland, as they carefully navigate and take advantage of the cloud shift.

We sat down with Hyland VP of Cloud Services Patrick Mulcahy to find out how the company is tracking in A/NZ and whether they have leveraged the shifts in the market to provide a competitive offering.  

Tell us about how Hyland has been operating in A/NZ recently?

The A/NZ market is definitely of big interest to us. We’ve seen significant growth in both the healthcare insurance and government side. We have a large partner here that has about 40 - 50 customers across all verticals but our main verticals are commercial, financial, healthcare, government and construction.

We have increased staff numbers over the last couple of years (up to 30+, from a base of only three people back in 2015), and have invested in data centers in both Sydney and Melbourne. This growth has been in direct response to customer demand in ANZ for content services.

We’re also currently seeing both the enterprise organisations as well as the mid-market significantly increase their adoption of cloud solutions overall.

There has really been a big shift for organisations that have already invested in their data center, their people and other assets and investments. Both enterprise and mid-market organisations are quickly realising the agility benefits of a cloud solution, as well as the operating expense, risk and large capital expenditure associated with on-premises solutions.

When looking at Cloud-based services, how much has Hyland changed?

Gartner recently re-defined our category, moving to a description of “content services solutions” rather than Enterprise Content Management”. I think this is a huge indication that expectations of organisations are shifting in regards to what they expect out of a content services product.

Cloud is better for presenting information to stakeholders in a meaningful way. Paper, in contrast, is becoming less and less prominent. Documents are now a relatively small piece of the puzzle, so when we talk about content services, we are looking at images, contracts, databases and all sorts of collateral. Presenting that information in a meaningful way is where the value lies.

Cloud plays a huge part in that, as you look at consumerisation of the end user experience. People these days are more likely to use a phone to look at something, rather than be on a PC. Therefore, we find there is better access for smaller companies to use something like Hyland, whereas in the past it would have been enterprise only.

Is there still room for on-prem, or will that change completely?

Most companies will probably adopt a Hybrid model, moving forward. It doesn’t always make sense to move all services to the cloud. Often it is better to run workloads where they make the most sense. Like with ‘Micro-services’, it is a matter of being able to reach the info from where it makes the most sense to store it.

Is security a big consideration?

Security should always be the primary concern when considering allowing sensitive data to be stored in a cloud solution. So, as expected the number one thing people ask about is cloud security. Of course, we use encryption keys and have myriad ways of protecting data, which often aid in alleviating any security concerns from customers. Although discussions around data privacy and the security of the offering come up all the time. Security is also an ongoing strategy for any organisation; it can’t simply be a point-in-time philosophy. Any organisation, whether enterprise level or mid-market is likely going to have limited resources to support the various technology projects and needs of the organisation.  Hyland has dedicated security teams, so a smaller or mid-sized company can shift one aspect of their overall security—the security of their content—to Hyland as a vendor, which makes a lot of sense for their business.

That way all services get patched properly when there is a risk or breach. Ownership of the data remains with the customer, so no data mining or anything, but some responsibility is shifted to the vendor.

Why is OnBase a competitive market offering?

We are both a cloud and premises-based solution, so a good choice for lots of companies. It also comes down to what we are able to do with that content. The real value is always what you can actually do with that data, right through from our engines to case management tools. Look at healthcare for example; Hyland solutions allow you to look at medical images, mobile phone images, patient paperwork and everything in the one place, which gives the caregiver or clinician a much bigger, 360-degree view of a patient.

As a doctor, you look at the PACS viewer to do your analysis. In the past, you might then send your information to a primary caregiver, who can’t read it since it originated from a different system and is in a different data format. Now, on a vendor-neutral viewer, you can take a medical or business decision and present that to an end user, and have the complete view. In addition, Hyland continues to invest in R&D. For example, our latest iteration of OnBase had over 3000 changes, many of which were based on the feedback we have received from thousands of our customers. So when we release a new version, we are responding to the needs of our customers.

In A/NZ, are we keeping pace with rest of world, especially on the cloud side of things?

Yes, A/NZ remains in line with what we see globally. The growth of the mid-market has been softer but I see that accelerating quickly. The NBN is a huge boost for cloud adoption, particularly in regional areas that need to link back to data centers and central offices in central business districts.

Looking now at AI and automation; What is Hyland’s play on that?

We have AI in some of our products like NilRead to assist radiologists. AI has the potential to be incredibly powerful, but the scope is what people need to focus on.We are at the point of focusing on specific areas where AI can be beneficial to an organisation.

Will AI come up more on the radar?

Definitely. People can use AI to make better decisions based on the data presented to them. Block-chain is another one where we see potential scope, especially with government and financial customers, so that is another area we continue to research.

Related stories
Top stories
Story image
New vulnerabilities found in Nuspire’s Q1 2022 Threat Report
“Threat actors are quickly adjusting their tactics and these exploits tend to get industry attention, but the threat posed by older and attacks still persists."
Story image
Data backup plans inadequate, data still at risk - study
The Apricorn 2022 Global IT Security Survey revealed that while the majority organisations have data backup plans in place, data for many are at risk.
Story image
Qualys updates Cloud Platform solution with rapid remediation
The new update is designed to enable organisations to fix asset misconfigurations, patch OS and third-party applications, and deploy custom software.
Story image
Digital Transformation
Pluralsight and Ingram Micro Cloud team up on cloud initiative
Pluralsight has teamed with Ingram Micro Cloud to build upon cloud competence and maturity internally, and externally support partners’ capabilities.
Story image
Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
Story image
New digital traffic light system to tackle construction defects
Smarter Defects Management launches its PaaS digital system and says it will revolutionise managing defects in the construction industry.
Story image
Managed service providers: effective scoping to avoid costly vendor pitfalls
Managed security services are outsourced services focusing on the security and resilience of business networks.
Story image
Airwallex launches new bank feed integration with NetSuite
Airwallex has launched a new bank feed integration with NetSuite, developed in partnership with NetSuite solution partner, Onlineone.
Story image
Power at the edge: the role of data centers in sustainability
The Singaporean moratorium on new data center projects was recently lifted, with one of the conditions being an increased focus on power efficiency and sustainability.
Story image
Artificial Intelligence
AI-based email security platform Abnormal Security valued at $4B
"A new breed of cybersecurity solutions that leverage AI is required to change the game and stop the rising threat of sophisticated and targeted email attacks."
Story image
Supply chain
Jetstack promotes better security with supply chain toolkit
The web-based resource is designed to help organisations evaluate and plan the crucial steps they need to establish effective software supply chain security.
Story image
HINDSITE wins Aerospace Xelerated Pitch Challenge with solution to support Boeing
Brisbane-based startup HINDSITE was the winner of the first ever Pitch Challenge organised by Aerospace Xelerated in partnership with Queensland XR Hub. 
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Data and analytics could be key to higher selling prices in APAC
Sisense's latest report has found that almost half of data professionals in APAC think customised data and analytics can create better selling prices for their products.
Story image
Cybersecurity starts with education
In 2021, 80% of Australian organisations responding to the Sophos State of Ransomware study reported being hit by ransomware. 
Story image
Decision Inc. Australia enters partnership with Alteryx
Independent data and analytics consultancy Decision Inc. Australia has partnered with automated analytics company Alteryx, expanding its offering to clients.
For every 10PB of storage run on HyperDrive vs. comparable alternatives, an estimated 6,656 tonnes of CO₂ are saved by reduced energy consumption alone over its lifespan. That’s the equivalent of taking nearly 1,500 cars off the road for a year.
Link image
Story image
Artificial Intelligence
Clear Dynamics closes $35M funding round, invests in global growth
The funding is a major milestone and speaks to Clear Dynamics’ vision for AI-enabled ‘composable’ enterprise software, the company states.
Story image
Workato unveils enhancements to enterprise automation platform
"The extra layer of protection with EKM, zero-logging, and hourly key rotation gives customers a lot more visibility and control over more sensitive data."
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Voxel hits total funding of $18M following ongoing wins
Since raising its seed round in September, Voxel has grown at pace, by decreasing on-site injuries by upwards of 80% and increasing operational productivity.
Story image
Public Cloud
Cloud adoption still a work in progress, NetApp finds
NetApp has announced the results of the annual Cloud Infrastructure Report based on a survey of public cloud business and IT decision makers.
Story image
Legrand unveils Nexpand, a data center cabinet platform
Legrand has unveiled a new data center cabinet platform, Nexpand, to offer the necessary scalability and future-proof architecture for digital transformation.
Story image
9/10 Aussies to stop spending if personal data compromised
"Based on the patterns we are seeing among Australian consumers, it is evident that trust in a brand is exceptionally important."
Story image
Artificial Intelligence
How to ensure ethical deployment of AI implementations
The increase in automation and machine technology such as AI and machine learning has unlocked a whole new level of scale and service to organisations. 
Story image
Digital Transformation
How to modernise legacy apps without compromising security
At a time when digital transformation has become central to business, even the most important applications come with a ‘use-by’ date.
Story image
Digital Transformation
The impact of COVID-19 on healthcare environments and care delivery
The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.
Story image
Could your Excel practices be harming your business?
While Excel has been the de-facto standard for budgeting, planning, and forecasting, is it alone, enough to support organisations in the global marketplace that’s facing rapid changes due to digital transformation?
Story image
Artificial Intelligence
SAS launches human-focused responsible innovation initiative
SAS has launched a responsible innovation initiative, furthering its commitment to equity and putting people first.
Threat actors are exploiting weaknesses in interconnected IT/OT ecosystems. Darktrace illuminates your entire business and takes targeted action to stop emerging attacks.
Link image
Story image
Data solutions
South Australia state satellite makes significant progress
South Australia’s first state satellite has successfully completed the Critical Design Review (CDR), moving it closer to providing tangible data solutions.
Story image
Infoblox's State of Security Report spotlights Australian remote work hazards
Attackers exploit weak WiFi, remote endpoints, and the cloud, costing 50% of organisations over $1.3 million in breach damages.
Story image
Telstra, Google and Accenture launch 5G AR experience for AFL
Telstra, Google and Accenture are developing a new 5G powered augmented reality (AR) experience at Melbourne's Marvel Stadium for the footy season.
Story image
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Apple previews new features for users with disabilities
Apple says new software features that offer users with disabilities new tools for navigation, health and communication, are set to come out later this year.
Story image
Cloudflare launches instant serverless database for dev teams
"Today we’re announcing our first serverless database which we expect will quickly become one of the largest databases in the world."
Story image
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
Story image
Hard numbers: Why ambiguity in cybersecurity no longer adds up
As cybersecurity costs and risks continue to escalate, CEOs continue to struggle with what their investment in cyber protection buys. Getting rid of ambiguity becomes necessary.
Story image
Fortinet's Security Fabric hits new record for integrations
The Fortinet Security Fabric has surpassed 500 technology integrations with more than 300 Fabric-Ready Technology Alliance Partners.
Story image
Application Security
What are the DDoS attack trend predictions for 2022?
Mitigation and recovery are vital to ensuring brand reputation remains solid in the face of a Distributed Denial of Service (DDoS) attack and that business growth and innovation can continue.
Story image
A10 Networks finds over 15 million DDoS weapons in 2021
A10 Networks notes that in the 2H 2021 reporting period, its security research team tracked more than 15.4 million Distributed Denial-of-Service (DDoS) weapons.
Story image
Grasping the opportunity to rethink the metrics of a sustainable data centre
A data centre traditionally has two distinct operations teams: the Facility Operations team, and the IT Operations team. Collaboration between them is the key to defining, measuring, and delivering long-term efficiency and sustainability improvements.
Story image
Rubrik Security Cloud marks 'next frontier' in cybersecurity
"The next frontier in cybersecurity pairs the investments in infrastructure security with data security giving companies security from the point of data."
Story image
Remote Working
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."