Gartner's top 10 government technology trends for 2022
Gartner has released its top 10 government technology trends for 2022, guiding public-sector leaders in accelerating digital transformation and mitigating disruption risks.
"Government and public sector CIOs now need to sustain the momentum of digital acceleration after the initial chaos of the pandemic," says Gartner research director, Arthur Mickoleit.
"CIOs can use these trends to establish future-ready organisations by demonstrating how digital initiatives deliver value to diverse and evolving constituent needs, support new workforce trends, enable efficient scaling of operations and build a composable business and technology foundation."
He says government CIOs must consider the collective impact of the following ten trends on their organisations and include them in their strategic plans for 2022 and beyond. He says not doing so risks undermining the quality of government services and the capacity to deliver mission value in the long run.
Composable government enterprise
According to Gartner, by 2024, over 25% of government RFPs for mission-critical IT systems will require solutions architecture and variable licensing that support a composable design approach.
Composability enables governments to focus on citizen-centric services rather than the frequently used, siloed, program-centric approach. A composable organisation exhibits composability in three areas – business architecture, technology and thinking. Government CIOs should implement modularity and modern design principles to transition towards composable government.
Gartner predicts that 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments, by 2025.
The research company says a lack of ongoing awareness programs - cybersecurity practices embedded throughout an organisation - and a strong talent acquisition team can disrupt an organisation's response to security threats. Government CIOs must address the essential human element of cybersecurity by growing expertise through in-depth training programs and broad employee support through engaging awareness education.
Digital identity ecosystems
Gartner found that at least one-third of national governments and half of U.S. states will offer citizens mobile-based identity wallets by 2024. But only a minority will be interoperable across sectors and jurisdictions. The scope and challenges for digital identity are quickly expanding as governments look to identity proofing, bring your own identity (BYOI), identity wallets, organisation and objects identity, and identity ecosystems to ensure trusted and convenient access to services.
By 2023, says Gartner, most governments without a total experience (TX) strategy will fail to transform government services successfully. TX offer governments a way to improve talent management strategies and develop more robust digital skill sets across their organisations, while improving service delivery to citizens. The lack of a TX strategy can increase service friction, leading to a risk of service delays and underwhelming service experiences.
Anything as a Service (XaaS)
According to Gartner, 95% of new IT investments made by government agencies will be made in XaaS solutions over the next three years. XaaS includes several IT infrastructure and software services, including those delivered in the cloud as a subscription-based service.
Accelerated legacy modernisation
When the pandemic began, core legacy business systems failed to handle the surge in demand for these services. CIOs will need to make modernisation a continuous activity and not look at it as a one-time investment. Without legacy modernisation, 'return-to-normal' initiatives will be further delayed as COVID-19 variants disrupt businesses globally.
Case Management as a Service (CMaaS)
Garter says casework is a universal work style of government. CMaaS can build institutional agility in government by applying composable business principles and practices to replace legacy case management systems with modular case management products. Gartner predicts that by 2024, government organisations with a composable case management application approach will implement new features at least 80% faster than those without.
According to Gartner, 75% of governments will have at least three enterprise wide hyper-automation initiatives launched or underway in the next three years. The company says hyper-automation offers more than the opportunity to efficiently deliver connected and seamless public services. It also aims to increase government effectiveness through cross-cutting initiatives that focus on end-to-end processes and not just automation of siloed tasks.
Gartner predicts that by 2024, 60% of government AI and data analytics investments aim to impact real-time operational decisions and outcomes directly. Planning and decisions should be increasingly predictive and proactive, using AI, analytics, business intelligence, and data science to reduce the cost of late intervention significantly. The aim is to make government service delivery responsive and timely.
Data Sharing as a Program
Gartner says that data sharing in government is often ad hoc, driven by high-profile incidents. On the contrary, data sharing as a program is a systematic and scalable approach to enable data re-use and services innovation.
The company predicts that organisations that promote data sharing will outperform their peers on most business value metrics by 2023. This will need a cultural shift from the compartmentalisation of data use to re-use data to serve citizens better. It says government CIOs need to lead from the front to enable this cultural shift.