In the first three quarters of 2018, Genesys reported record momentum for the PureCloud platform, a unified business communications solution. In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100% and customer wins grew by nearly 200%, compared with the same period last year.
Genesys signed deals with more than 500 customers globally, making PureCloud one of the fastest growing Software as a Service (SaaS) platforms on the market. With a return on investment (ROI) nearing 600%, brands of all sizes are choosing PureCloud to avoid high upfront investment for hardware and software associated with on-premise solutions.
The cloud solution enables businesses to engage with their customers via voice, web chat, email and text. Companies including Accordo New Zealand, Westpac New Zealand, The Warehouse Group, Fonterra, Greater Bank and O’Brien Glass have made the move to PureCloud. A cross-industry solution They have made a 330% increase in new customer wins, including a multi-million-dollar deal with one of the world’s leading ridesharing companies.
Notably, there’s been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%). PureCloud’s global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases; while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each.
This growth is due in part, to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud’s internet-based telephony service in four new markets, and the solution’s growing ecosystem of strategic reseller partners. “There’s no denying PureCloud is experiencing explosive growth,” said Genesys PureCloud EVP Olivier Jouve.
Currently, PureCloud manages an average of more than three million conversations per day and four billion API calls a month for businesses around the world and across nearly every industry.