IT Brief Australia - Technology news for CIOs & IT decision-makers
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How AI can complement Australia's human experience
Wed, 2nd Aug 2023

In the age of rapidly advancing technology, Artificial Intelligence (AI) and digital technologies have become an integral part of our lives, promising a future of unprecedented possibilities. It is continuously shaping new ways of working and living, but fear is holding a lot of people back from truly taking advantage of what AI can really do. In Australia, we find ourselves standing at the threshold of a new era where AI and technology can greatly enhance the human experience, empowering us to overcome challenges, foster creativity, and achieve new heights.

By humanising technology, we enable its true value as a differentiating factor. The team I work with at Nihilent Australia’s core goal is to place the human experience at the core of technological transformations for organisations. AI has already proven its potential in several sectors. From AI chatbots running customer services and AI algorithms creating a seamless supply chain to full-scale fraud analytics protecting Australians from scam activity – the AI opportunity in Australia is endless.

But the rollout of AI technology requires thoughtful consideration of elements such as safety, trustworthiness, ethics, and governance.

At Nihilent, we see higher demand from organisations seeking clarity on their responsible AI strategy, considering factors like governance, regulations, brand commitment, client expectations, operational changes, technology limitations, and organisational structure. We are working closely with them to prove that AI is not meant to compete but instead complement in enhancing human experiences.

Particularly at a time of global downturn, organisations seek alternative solutions and engagement models, leading them to rethink every aspect of their business. Rather than solely focusing on cost optimisation, we are advising organisations to prioritise recalibrating revenue channels, driving growth and expansion, and expanding customer bases in this evolving market. During economic slowdowns, budget cuts are common, and technology and automation often enable cost optimisation through improved operational efficiency. Priorities typically include predictability in business processes, operational efficiency, waste reduction, and expanding service channels for clients.

Ultimately, the impact of Australia's economic slowdown on AI projects will depend on the specific circumstances, industry dynamics, government support, and the strategic priorities of individual companies.

While some fear that automation may lead to job losses, history has shown that technological advancements create new opportunities and job markets. By embracing AI and fostering a culture of continuous learning, Australia can create a highly skilled workforce that is ready to take on the jobs of the future.

Technologies like Metaverse and ChatGPT are driving new digital inflection points, ushering in waves of innovation and transformation. Australian organisations are reassessing their business models and processes to leverage these technologies based on their strategic goals. At Nihilent, we’re actively exploring industry-specific use cases and benefits, engaging in technology pilot projects to showcase the potential of Metaverse and ChatGPT in real-world scenarios. We’re reimagining platforms such as commerce and sports through Metaverse, witnessing positive initial responses. ChatGPT, on the other hand, is a disruptive force with the power to redefine how businesses operate, revolutionise human-machine collaboration, and unleash creativity. We’re researching its long-term potential in the enterprise
space and assisting clients in integrating their platforms with ChatGPT. Our human-centred approach considers the nature of work and user training requirements. We believe that leading enterprises should invest time and effort in understanding the potential of these technologies, as there’s still an early mover advantage for those who embrace them effectively.

As with any disruptive technology, concerns about AI's impact on privacy, security, and ethics are key sticking points for fear. Addressing these concerns requires a proactive approach. Australia needs to establish robust regulations and frameworks to govern AI development and deployment, ensuring transparency, accountability, and fairness in its use.

To achieve the full potential of AI, collaboration between government, academia, industry, and society is vital. By nurturing local talent and encouraging international collaboration, Australia can become a leading player in the responsible development and application of AI to complement the human experience.