IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

How modern technology can help reduce backlogs in the judicial system

By Contributor
Fri 15 Oct 2021

Article by VIQ Solutions managing director for APAC Matthew Fowler.
 

It is no secret that Australian courts are backed up, with cases scheduled for months – if not years – down the track. This is partly due to the changed landscape in a country emerging from rolling lockdowns and adjusting to restricted physical distancing. 

Many technologies are being touted as 'silver bullets' to help the corporate world and the public sector get back to normal functionality — but no single solution is going to help clear backlogs. Rather, the legal system in Australia must look into identifying individual pain points, and organisations need to create a framework for addressing each of these points.

To start, look at some fundamentals of the legal profession: the simple act of booking rooms for briefings or mediation has become much more difficult. Legal professionals had to transition to virtual meetings almost overnight, significantly delaying processes. Actual courtroom hearings could not proceed as normal for some months during lockdown, and those cases were pushed back. The subsequent flow-on effect meant that new cases were being scheduled for many months in the future.

Judge-only trials and virtual hearings helped streamline certain processes, but Australian courtrooms are still groaning under the weight of backlogs.

Certain technologies will, in time, help reduce the average waiting period for trials and hearings. They must be considered part of a holistic program of change in the Australian court system to drive faster and more efficient legal services.
 
The technologies focusing on content services, collaboration tools, better virtual meeting spaces and smarter recording stand out as critical. If a legal firm wants to streamline processes, then getting everyone on the same page is a fundamental starting point. 

The same can be said of the court system – processes will be made more efficient through improved collaboration and better access to notes, documents and images. Automated recordings of interrogations, briefings and trials can be fed into a content stream to create a 360° view of all available information.

Further, current tools can use artificial intelligence (AI) to capture and transcribe virtual meetings regardless of the number of people involved – including meetings taking place in an actual courtroom setting. Governance over recordings and transcripts is much tighter than the traditional 'paper trail' given the fully audited digital lineage of access; that is, a record of the time, date and the individual involved is made in the metadata anytime these files are accessed. 

A content services solution can then be applied to store files securely either in the cloud or in a data center on-premises. Individuals who have authority to access these records can use their digital credentials to access files instantly regardless of whether they are in professional offices or working from home offices.

Collaborating on workflows is made more efficient by having proper tools in place and ensuring that an individual is working on the most recent version of a document. With modern tools, people can collaborate in real-time and see one another’s notes and edits.

Using an AI-powered tool that records briefings and courtroom proceedings reduces the time needed to transcribe and file notes and increases efficiency and accuracy. Some software can learn and adjust on the job, ensuring that highly detailed records are created, and all necessary data is available to stakeholders. 

Solutions can also be tailored to specific settings, whether those are courtroom hearings, appeals, briefings, witness statements or judge instructions. This can be done regardless of the volume of data being recorded, so the outcome is the same whether there are two or three people in the room recording a witness statement or 30 people in a full courtroom.

Content services can also provide tools for the 'activation' of paper records – that is, converting static paper documents into searchable digital files. Modern smart scanning tools can capture the words on a page and convert them into digital records with a high level of accuracy.

An ‘enterprise search’ tool increases an organisation’s ability to find information quickly and efficiently across the spectrum. Think of a search engine like Google, but one tailored to the particular needs of the professional body that owns it. An enterprise search tool can search the web, in-house files, archives, court documents, digital transcripts and even social media pages to find content specific to a request.

In the age of Zoom and Microsoft Teams, the legal world has pivoted to accepting that virtual meetings are now an accepted standard for communication. Organisations must find a solution that matches their criteria, and get all individuals familiar with a platform that will allow proceedings to run smoothly. 

Digital transcription solutions can capture and record conversations and statements made on these platforms; they can also scale up to virtual conference level in cases where multiple stakeholders are speaking.

There are various tools available that can speed up both courtroom proceedings and the internal workings of the legal profession. Digital transformation has been taking place for years, but the stage is now set for legal organisations and courts to optimise their systems using the latest technologies.

Related stories
Top stories
Story image
Cybersecurity
What every CISO must answer to enable a best-in-class security operations program
It has been widely reported recently that South Australian government employees have been the victims of a cyberattack.
Story image
SaaS
MedCart achieves close to AUD$10 million in sales with help from Marketplacer tech
Australian health and medical start-up MedCart has achieved annual sales of close to AUD$10 million in less than 12 months, utilising Marketplacer marketplace technology to help achieve successful results.
Story image
Identity and Access Management
The post-pandemic workforce requires secure IAM capabilities
HID Global discusses what identity and access management means for organisations in today's convoluted digital world.
Story image
Microsoft
Microsoft previews Power Platform website design offering
Microsoft has announced the preview of Power Pages, the fifth product in its Power Platform family, designed for low-code makers and professional developers.
Story image
Data Protection
Information management capabilities to meet privacy requirements
Organisations with customers or operations across more than one country face a spate of new and proposed privacy and data protection laws.
Story image
Phishing
MailGuard warns of new scam targeting Telstra customers
Telstra customers in Australia are being warned of a new scam involving "Unsuccessful Payment" messages.
Story image
Check Point
Check Point and CCTV expert join forces to boost protection
The partnership will involve Check Point Quantum IoT Protect Nano Agent being embedded in Provision-ISR’s CCTV cameras for on-device runtime protection.
Story image
Vectra AI
Vectra’s inaugural Partner of the Year Awards revealed
APAC companies Baidam, Firmus, ShellSoft and Macnica have been recognised in Vectra AI's inaugural Partner of the Year Awards.
Story image
Sustainability
SoftIron named global leader for efficient DC infrastructure solutions
SoftIron has been named a global leader for supplying energy-efficient data infrastructure solutions for core-to-edge data centers after an assessment by Earth Capital Ltd.
Story image
Digital Marketing
Similarweb acquires SEO and rank tracking company Rank Ranger
Digital intelligence company Similarweb, which specialises in analysing web traffic, has acquired Rank Ranger, a market leader in SEO and rank tracking.
Story image
Cyber attacks
Devastating cyber attacks expected to hit energy sector
Energy executives anticipate life, property, and environment-compromising cyber attacks on the sector within the next two years.
Story image
Surveillance
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
MEC
MEC spending for private cellular networks to reach $5.8b
A new ABI Research report finds the revenue for Multi Access Edge Compute (MEC) deployments for private cellular networks will reach USD$5.8 billion by 2030.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Women in Technology
Huawei webinar emphasises the importance of women in tech
Industry findings by Coursera discussed as part of a webinar jointly organised by Huawei and Reuters Events found 6% more women enrolled in tech courses this year than in 2021.
Story image
Infosys
Consumer relationships with digital services continues to change
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
Story image
DaaS
NetApp launches Spot PC, a new Desktop-as-a-Service solution
This is a new managed cloud DaaS solution with security, automation, observability and optimisation capabilities, designed for the needs of today.
Story image
VPN
The most common online scams in Australia
No one is safe from online scammers, and many of these scammers have capitalised on the pandemic, using this confusing time to attack more people than ever.
Story image
Cybersecurity
Cybersecurity prompts upgrade for 1.3 billion electricity meters
ABI Research finds Advanced Metering Infrastructure (AMI) and cybersecurity concerns are prompting the upgrade of 1.3 billion electricity meters by 2027.
Story image
Ransomware
APAC organisations fail to disclose ransomware breaches
85% of organisations in APAC were breached by ransomware at least once in the past five years, but only 28% publicly disclosed the incident.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Training
Trojan cyber attacks hitting SMBs harder than ever - Kaspersky
In 2022 the number of Trojan-PSW detections increased by almost a quarter compared to the same period in 2021 to reach 4,003,323.
Story image
Managed service provider
Barracuda MSP Day 2022 highlights MSP opportunities
Barracuda Networks has released a report showing global services-related MSP revenue is set to increase by more than a third in 2022 compared to 2021.
Story image
Rackspace
Skills shortages hold orgs back from capitalising on cloud 2.0
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.
Story image
Cybersecurity
Accenture - a collective security approach a driving factor for cyber resilience
With the approaching Davos World Economic Forum upon us, it is even more imperative to discuss the impact of cybersecurity on business operations leading into the future.
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Boost Mobile
Boost Mobile now makes up over 7% of Aussie prepaid market
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Ponemon Institute
Email revealed to be riskiest channel for data loss
More than half (60%) of organisations experienced data loss or exfiltration caused by an employee mistake on email in the last 12 months.
Story image
Digital Transformation
Harnessing digital innovations to maximise loyalty programmes and improve CX
When it comes to the retail sector, merchants have never had access to so many different client touchpoints and data to understand their customers better.
Story image
BYOD / Bring Your Own Device
How zero trust can lead the battle against ransomware
SecOps teams champion a zero trust strategy to support the fight against the escalating risk of cybercrime and help monitor threat actors across a network.
Story image
Sustainability
Aligned Data Centers increases sustainability-linked loan
Aligned Data Centers has increased its sustainability-linked loan from $375 million to $1.75 billion to speed up the next phase of its strategic growth.
Story image
Manhattan Associates
Shortening the click-to-customer cycle through smart technologies
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
Story image
Digital Transformation
Digital transformation increasing business complexities
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Story image
Artificial Intelligence
Frost & Sullivan recognises Genesys as leader in new reports
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
Story image
GapMaps
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Microsoft
Elevation of Privilege the top 2021 Microsoft vulnerability
BeyondTrust has released its 2022 Microsoft Vulnerabilities Report, finding that Elevation of Privilege is the top vulnerability category for the second consecutive year.
Story image
Red Sift
Entrust expands strategic partnership with Red Sift
Entrust has expanded its strategic partnership with Red Sift to make it easier for businesses to adopt Brand Indicators for Message Identification (BIMI) standards for email identification and security.
Story image
Digital Marketing
Getty Images delves into the world of NFTs with Candy Digital
Getty Images and Candy Digital, the next-generation digital collectible company, have announced a new multi-year partnership agreement.
Story image
Training
Infosec unveils role-guided cybersecurity training roadmaps
Infosec Skills Roles maps hands-on training and certifications to the 12 most in-demand cybersecurity roles to maximise training efficiency.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
SpaceX
Australian space tech startup secures SpaceX support
Space Machines Company has secured the support of SpaceX as a launch partner in carrying SMC's Optimus Orbital Transfer Vehicle to space next year.