Story image

IBM & Salesforce reveal global AI partnership

08 Mar 2017

IBM and Salesforce are teaming up to deliver joint solutions designed to leverage artificial intelligence.

With the partnership, IBM Watson and Salesforce Einstein will connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. 

IBM is also strategically investing in its Global Business Services capabilities for Salesforce with a new practice to help clients rapidly deploy the combined IBM Watson and Salesforce Einstein capabilities.

The partnership aims to bring new insights from Watson directly into the Salesforce Intelligent Customer Success Platform, combining deep customer insights from Salesforce Einstein with Watson's structured and unstructured data across many sources and industries.

“Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” says Ginni Rometty, chairman, president and chief executive officer, IBM.

“This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars,” she explains.

“Now, with today's announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers."

According to Salesforce and IBM, they will integrate IBM Watson APIs into Salesforce - bringing predictive insights from unstructured data inside or outside an enterprise together.

As part of the partnership, IBM will also deploy Salesforce Service Cloud across the company to transform its global product support services and gain a single, unified view of every IBM customer.

"The combination of Einstein and Watson will make businesses smarter and our customers more successful," says Marc Benioff, chairman and CEO, Salesforce.

“I'm thrilled to form an alliance with IBM—no company’s core values are as close to Salesforce’s as IBM’s. It’s the best of both worlds.”

DDN completes Nexenta acquisition
DDN holds a suite of products, solutions, and services that aim to enable AI and multi-cloud.
Veeam joins the ranks of $1bil-revenue software companies
It’s also marked a milestone of 350,000 customers and outlined how it will begin the next stage of its growth.
Veeam enables secondary storage solutions with technology partner program
Veeam has worked with its strategic technology alliance partners to provide flexible deployment options for customers that have continually led to tighter levels of integration.
Veeam Availability Orchestrator update aims to democratise DR
The ability to automatically test, document and reliably recover entire sites, as well as individual workloads from backups in a completely orchestrated way lowers the total cost of ownership (TCO) of DR.
Nuix eyes legal sector as eDiscovery demand skyrockets
eDiscovery must encompass so much more than email and documents. If you haven’t looked at text messages and online chats, digital images, mobile devices, data in the cloud and social media, you’re not getting the whole story.
New ACS report reveals challenges ahead for blockchain
“Blockchain has some way to go before it becomes a mainstream technology."
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Dell EMC launches interactive AI Experience Zones
The AI Experience Zones are designed to educate visitors about how to start, identify, and implement an AI project.