Story image

IBM & Salesforce reveal global AI partnership

08 Mar 2017

IBM and Salesforce are teaming up to deliver joint solutions designed to leverage artificial intelligence.

With the partnership, IBM Watson and Salesforce Einstein will connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. 

IBM is also strategically investing in its Global Business Services capabilities for Salesforce with a new practice to help clients rapidly deploy the combined IBM Watson and Salesforce Einstein capabilities.

The partnership aims to bring new insights from Watson directly into the Salesforce Intelligent Customer Success Platform, combining deep customer insights from Salesforce Einstein with Watson's structured and unstructured data across many sources and industries.

“Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” says Ginni Rometty, chairman, president and chief executive officer, IBM.

“This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars,” she explains.

“Now, with today's announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers."

According to Salesforce and IBM, they will integrate IBM Watson APIs into Salesforce - bringing predictive insights from unstructured data inside or outside an enterprise together.

As part of the partnership, IBM will also deploy Salesforce Service Cloud across the company to transform its global product support services and gain a single, unified view of every IBM customer.

"The combination of Einstein and Watson will make businesses smarter and our customers more successful," says Marc Benioff, chairman and CEO, Salesforce.

“I'm thrilled to form an alliance with IBM—no company’s core values are as close to Salesforce’s as IBM’s. It’s the best of both worlds.”

Why 'right to repair' legislation could be a new lease on life for broken devices
“These companies are profiting at the expense of our environment and our pocketbooks as we become a throw-away society that discards over 6 million tonnes of electronics every year.”
Attacks targeting Cisco Webex extension explode in popularity - WatchGuard
WatchGuard's Internet Security Report for Q4 2018 also finds growing use of a new sextortion phishing malware customised to individual victims.
SAS partners with NVIDIA on deep learning and computer vision
“By partnering with NVIDIA, we combine our strengths to augment human intelligence and realise the true potential of AI.” 
Why businesses must embrace automation to ensure success
“For many younger workers, the traditional view of a steady job at one company, perhaps for life, simply doesn’t reflect reality."
Dropbox invests in hosting data inside Australia
Global collaboration platform Dropbox has announced it will now host Australian customer files onshore to support its growing base in the country.
TYAN unveils new inference-optimised GPU platforms with NVIDIA T4 accelerators
“TYAN servers with NVIDIA T4 GPUs are designed to excel at all accelerated workloads, including machine learning, deep learning, and virtual desktops.”
Worldwide spending on security to reach $103.1bil in 2019 - IDC
Managed security services will be the largest technology category in 2019.
How Cognata and NVIDIA enable autonomous vehicle simulation
“Cognata and NVIDIA are creating a robust solution that will efficiently and safely accelerate autonomous vehicles’ market entry."