Infosys leads in Forrester Wave for automation & testing services

Infosys has been recognised as a Leader in The Forrester Wave: Continuous Automation and Testing Services report for Q2 2024. This evaluation comes on the back of Infosys' strengths in artificial intelligence (AI) talent strategy, cloud testing, and client transparency.

In this assessment, Forrester examined 13 continuous automation and testing service providers, using 27 criteria spread across three broad categories: current offering, strategy, and market presence. According to the report, Infosys has excelled in its AI talent strategy and client transparency, which has played a crucial part in securing the top position.

The evaluation notes Infosys' innovative approach as a key differentiator in the market. Specific mentions include the company's focus on building an AI-ready workforce, driving automation productivity, digital growth, and sustainability. Infosys' transformative approach aims to turn testers from mere consumers of AI into creators, integrating AI innovation into all its software testing tools.

The report also highlights Infosys' extensive work in cloud testing, commending its comprehensive solutions, collaborations, skills development, certifications, and automation frameworks. The company's cloud testing services are supported by its own intellectual property, making it distinctive in testing AI-infused applications. Additionally, Infosys leverages open-source and robotic process automation to ensure end-to-end process testing and employs AI and generative AI for migrating legacy applications to modern technology stacks.

Dinesh Rao, Executive Vice President and Co-Head of Delivery at Infosys, commented on the recognition, "Being recognised as a Leader in The Forrester Wave for Continuous Automation and Testing Services is a testament to our relentless pursuit of innovation and client-centric approach. In an era where generative AI is revolutionising the IT landscape, we are at the forefront of transforming our quality engineering services to be AI-first. As part of Infosys Topaz offerings, we are developing solutions for testing AI-infused applications while leveraging AI to optimise our current quality engineering practices."

Diego Lo Giudice, Vice President and Principal Analyst at Forrester Research, pointed out in the report, "Infosys’ innovative approach has been a key differentiator, paying off in its current testing services strategy and execution. The firm has ramped up its talent management approach, focusing on an AI-ready workforce for increased automation productivity, digital growth, and innovation in generative AI, as well as sustainability. It aims to transform testers from AI consumers into creators and integrates AI innovation into all its software testing accelerators. Infosys’ delivery strategy spans geographies, with a resident workforce not just in India, enabling true global reach."

The report acknowledges that Infosys' delivery strategy encompasses numerous geographical regions, thereby solidifying its global presence. This geographical spread allows Infosys to maintain a considerable reach outside its home base in India.

A complimentary copy of The Forrester Wave: Continuous Automation and Testing Services, Q2 2024 report can be accessed online for those interested in a more detailed analysis.