Interactive unveils Power Assurance for critical infrastructure resilience
Interactive has launched its Power Assurance service, focused on providing structured support for power-critical infrastructure across Australia and New Zealand.
Power Assurance aims to assist organisations in maintaining business continuity by delivering comprehensive support that extends beyond uninterruptible power supply (UPS) systems to cover the wider stack of infrastructure vital to resilience and uptime. This includes power distribution units (PDUs), battery systems and lifecycle management, environmental sensors and alerting, monitoring platforms, networked power devices, compliance reporting, and asset tracking.
The service is managed by Interactive's in-house field engineering team, which provides end-to-end support from auditing and health checks through to supply, installation, and ongoing maintenance. Power Assurance is designed to be vendor-agnostic and accommodates a range of leading brands, including APC, Eaton, Vertiv, Riello, Dell EMC, HPE, Powershield, and Centiel.
National delivery
Power Assurance is supported by a national team of field engineers, giving customers a single point of contact for both IT and power systems support. Interactive states that this approach streamlines incident response and maintenance, which is intended to contribute to more reliable and faster outcomes for customers managing diverse and sometimes critical infrastructure needs.
Simon Durkin, Managing Director, Systems at Interactive said "Our customers get direct access to our expert team, national coverage, and the assurance that their infrastructure is in safe hands. Today, power continuity is business continuity. Our new service ensures organisations can prevent outages, respond rapidly, and maintain compliance with confidence."
Leadership and experience
As part of the Power Assurance rollout, Interactive has appointed Abbie Caldon to the role of Senior Infrastructure Delivery Specialist. Caldon brings experience in power-critical infrastructure and has been charged with shaping the delivery of the service to ensure it meets the requirements of enterprise customers in sectors with varying operational and compliance demands.
Abbie Caldon commented: "Power Assurance is built for uptime and resilience. We're here to help organisations avoid outages and keep their operations running smoothly, no matter where they are."
The introduction of Power Assurance reflects a response to the increasing complexity of maintaining hybrid environments and geographically distributed assets, where continuity and compliance hold particular significance for operational management.
Interactive's service is positioned to offer support for remote sites as well as central data centres, providing both proactive and reactive support measures to reduce the risk of power outages or compliance failures. The combination of a national engineering workforce and a vendor-agnostic support model allows the division to address requirements across the spectrum of technologies deployed in modern IT and operational settings.
Asset tracking, compliance reporting, and environmental monitoring are integrated into the ongoing maintenance and reporting process, aiming to deliver organisations both improved transparency and actionable data about the state of their critical power infrastructure.
With the launch, Interactive is adding its Power Assurance division to its existing suite of IT hardware maintenance offerings, reflecting the growing importance placed by organisations on power infrastructure as a critical dependency for digital business continuity.
