First there was Infosys Mana – the initial knowledge-based, artificial intelligence platform for Infosys.

Now, Infosys has introduced their second artificial intelligence platform, ‘Nia'.

In the announcement, Infosys says that together Mana and Nia have amassed 50+ clients and 150+ engagements, since their respective launches.

Infosys Nia converges the big data and analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana.

According to Infosys, Nia has the end-to-end RPA capabilities of AssistEdge and the scalable machine learning capabilities of Skytree.

Other features of Infosys Nia include optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

Infosys Nia aims to improve order-to-cash process by creating a real-time risk profile to customise the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding (DSO).

According to Infosys, Nia can predict variability in manufacturing and material pricing and reduce product development cycle times.

The software can also create knowledge models of multiple labor contracts with an on-demand, self-service conversational interface to operationalise the knowledge.

Infosys says that Nia can create a customer genome from internal and external data sources to help develop targeted messaging and accurately identify upselling opportunities.

Dr. Vishal Sikka, the CEO of Infosys, comments on the launch of Nia, "when we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before.

Sikka says that Infosys have seen a tremendous adoption and a massive embrace of Mana by clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation.

Sikka continues, “Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights.

Infosys announced the release their second artificial intelligence platform, ‘Nia', yesterday.