itb-au logo
Story image

IT professionals still rely on spreadsheets for asset tracking - survey

14 Feb 2020

IT professionals are struggling to move beyond basic spreadsheets to track their IT assets, suggesting that organisations are facing major challenges when trying to align IT service management (ITSM) and IT asset management (ITAM) processes.

According to a recent survey of 1600 IT professionals conducted by Ivanti, 43% of IT professionals use spreadsheets to track IT assets. What’s more, 56% don’t manage the entire lifecycle of their assets, risking asset redundancy and causing expensive unnecessary purchases.

Wasted time is also a key downfall of misaligned ITSM and ITAM processes. Almost 30% of respondents spend many hours a week on trying to reconcile inventory and assets, while 28% spend hours dealing with out of warranty and out of support policy assets.

Half of respondents also revealed that they have sometimes spent time fixing devices that were still under warranty.

The survey found that IT professionals are also somewhat dissatisfied with the available asset information, or data, they have access to within their organisations. 

The survey asked if they incorporate and monitor purchase data, contracts and/or warranty data as part of their IT asset management program and only 39% of respondents said yes, 42% said partially, while 19% said no. 

Ivanti says this means more than 60% of IT professionals are missing key information in their IT asset management program to effectively manage their IT assets from cradle to grave. 

“It’s clear that there is room for improvement when it comes to managing assets,” comments Ivanti senior product director Ian Aitchison.

“While IT teams are starting to better track their assets, collaborating with other teams and understanding the benefits of combining asset and service processes, time and money advantages are being lost as they don't have the data they need to effectively manage and optimize their assets and services.”

The survey also asked what IT professionals expect to see when combining ITSM and ITAM processes. Benefits include:

  • 63% expect to have better visibility of their IT estate
  • 59% expect increased IT staff productivity
  • 54% expect optimised costs
  • 53% expect improved service delivery

“When ITSM and ITAM are closely aligned and integrated, many activities and processes become more automated, efficient and responsive, with fewer things ‘falling through the cracks.’  IT teams gain more insight and are better positioned to move from reactive activities to more proactive practices, delivering higher service levels and efficiency at lower costs," concludes Aitchison.

Key findings at a glance:

  • 43% of IT professionals are still tracking assets in spreadsheets
  • 28% are spending hours each week supporting out-of-warranty assets
  • 90% of IT professionals are managing laptop devices
  • 24% of IT professionals spend hours per week reconciling their inventory /assets.
Story image
OpenText expands on integration with Microsoft Teams
OpenText Extended ECM, allows users to surface Teams content in context of relevant business processes across the enterprise, creating links with line-of-business systems and applications such as Salesforce, SAP, or Oracle.More
Link image
Who knew the catalyst for IT automation would be a pandemic?
COVID-19 broke traditional processes within organisations all over the world. But with every crisis comes opportunity - and now, there's no better time to begin your automation journey.More
Story image
C9 Communications & MaxContact deploy contact centre solution for Thomas Direct
Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business. More
Story image
Culture Amp announces new integrations with Microsoft Teams and Slack
These new integrations, which were prompted by the recent move of many to remote working setups, enables users to give and receive feedback without having to leave the primary application where they are completing their work.More
Download image
Email: The most common way cyber threats pierce organisations
Learn about the threats, the possible aftermath, as well as how to protect your people and your systems from email-borne attacks.More
Link image
APAC CFOs share their secrets to customer experience success
We've collected the most common FAQs from CFOs in the Australia-Pacific region (along with client examples) to empower you with a return on investment model that will highlight the true impact of experience management.More