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Ivanti study reveals employee sentiments about future of work

By Catherine Knowles
Fri 11 Mar 2022

Focusing on technologies that improve employee and IT experiences is critical for ‘future of work’ success and retaining talent, according to new research from Ivanti.

Ivanti’s annual Everywhere Workplace study worked with global future of work experts and surveyed more than 6,100 office workers and IT professionals to uncover employee sentiments related to the past, present and future of work.

The study found employee priority revolution continues, with 71% of respondents saying they would prefer to work from anywhere than get a promotion.

Despite its popularity, remote work is a double-edged sword, with 10% of respondents reporting a negative effect on their mental health. The toll the pandemic has taken on employees’ mental health has been significant with 70% of IT women respondents reported experiencing negative effects from remote work, versus only 30% of male respondents in the same group reporting negative effects.

Additionally, many employees are feeling the effects of losing personal connection with coworkers (9%) and being expected to work longer hours than when in the office (6%).

The report also showed the further gender divide: 56% of female respondents said remote work has affected their mental health negatively, compared to 44% of men. While 52% of women reported having lost personal connection with coworkers, compared to 47% of men.

TalentCulture founder and CEO Meghan Biro says, “Ivanti's research shows that the remote work experience for both office workers and IT professionals varies across gender lines.

"More men than women report being passed over for a promotion in this digital-first culture. Women, however, are expected to work longer hours, but have benefitted the most overall from the flexibility that remote work brings. This shift in employee experience cannot be ignored.

"Employers must respond by adopting technology that facilitates collaboration and lessens the disparities in experience across gender lines, and that begins with prioritising employee input in every tech implementation.”

Looking at potential future of work models, the research found that 42% of employees prefer a hybrid model of work (a 5% increase since the last study).

In addition, 30% of employees said they would prefer to work from home permanently (a 20% decrease since the last study) demonstrating that many are looking to interact with colleagues again.

This decrease could also be attributed to the fact that while remote work has brought many positive changes - respondents indicated that the top three benefits they have realised since working remotely have been time savings due to less commuting (48%), better work/life balance (43%) and a more flexible work schedule (43%) - there have been some drawbacks.

In fact, 49% of respondents said they have been negatively affected in some way by remote work. Among the top concerns were lack of interaction with colleagues (51%), not being able to collaborate or communicate effectively (28%), and noise and distractions (27%).

Ivanti CEO Jeff Abbott says, “The pandemic has catalysed a monumental shift in where and how people work. The good news is that by increasing automation of common or mundane tasks, companies can improve work-life balance for IT and security teams, plus prevent data breaches and most importantly improve employee experiences.”

Automation will become increasingly important as environments are expected to continue to get more complicated, the study finds.

In fact, 15% of respondents said they would prefer to work from anywhere (a 87% increase since the last study). Interestingly, 22% of respondents said they became digital nomads during the pandemic, and 18% said they are considering becoming a digital nomad. Only 13% of respondents said they would like to work permanently in the office (a 11% decrease since the last study).

The study also found just under a quarter (24%) of respondents have left their job in the past year during the ‘The Great Resignation,’ and 28% are considering leaving in the next six months. When looking at respondents between the ages of 25 and 34, the percentage of individuals who plan to leave their job in the next six months jumps to 36%.

Return to the office policies are a key factor in driving resignations, the researchers state. Nearly a quarter (24%) of respondents stated that they would quit their job if their employer enforced a full-time return to the office policy.

Brio says, “Employees have more options than ever before - and they’re good options, too. They can go anywhere and work for anyone, so that means that companies have to shift their retention tactics toward implementing the best technology that makes everyone’s jobs easier, and more fun.”

Abbott adds, “Amid the fierce war on talent, it’s more important than ever before to build a winning, diverse, and inclusive culture where every individual is highly respected, and a company’s mission and core values are demonstrated at every level.

"People want to work for companies that are making a difference, and employees are increasingly leaving their jobs if they don’t believe in the vision and mission. Companies must show they are delivering global value and not just profits, while also prioritising work/life balance.”

Looking to the future, 26% of survey respondents said they hope IT will provide new hardware such as laptops, desktops and mobile devices in 2022, and 26% hope IT will modernise the service desk.

Among IT professionals, the desire to modernise the service desk rises to 32%. This should come as no surprise, as call volumes to service desks have risen during the pandemic, resulting in high operating costs and reduced employee productivity and satisfaction.

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