Kalyra enhances care with Boomi's platform integration

Kalyra, an established provider in South Australia's aged care sector, has implemented Boomi's Enterprise Platform to address fragmented systems and improve care delivery.

Kalyra's initiative comes as part of a larger transformation effort aimed at enhancing the client experience and boosting workforce productivity through digital integration. The organisation, with its 130-year history, provides various aged care services including residential care, home care, and retirement living.

The new system aims to consolidate disparate data, reducing duplication and enabling real-time updates via the My Kalyra mobile app. This integration allows families to receive immediate updates on care services, alter schedules as needed, and access transparent financial information.

Nicole Fishers, General Manager of Information and Digital Services at Kalyra, emphasised the importance of accurate data in aged care. "Accuracy is non-negotiable in caring for the aged and disadvantaged, and this starts with the digital systems that support our care workers," Fishers stated.

However, Kalyra's expansion had complicated its digital ecosystem, leading to duplicate client data and inconsistencies. "We turned to Boomi to break down our data silos, paving the way for a new era of digital support services," added Fishers.

Boomi's integration platform as a service (iPaaS) was adopted, connecting key business systems such as Elmo, AlayaCare, iCare, CarePage, and the My Kalyra app. This integration has facilitated instant access to accurate information, enhancing both efficiency and client satisfaction.

"We've created a golden record of information that ensures everything in our client-facing app — and our internal systems — is accurate and updated in real time," Fishers explained. "Our care staff no longer have to waste time chasing down missing or outdated information."

Centralising the resourcing data has also improved workforce management, particularly in speeding up onboarding processes. Fishers pointed out, "Previously, onboarding was bogged down by disjointed manual processes, making it difficult to track new hires and vet qualifications."

As a result, Kalyra has reduced data entry duplications and errors, better supporting the workforce that underpins its care services. "The Boomi-connected environment has also strengthened Kalyra's reporting and governance efforts," said Fishers.

Looking ahead, Kalyra plans to further explore the Boomi Enterprise Platform's capabilities, such as AI and robotics, to enhance care services. Fishers mentioned, "These kinds of innovations have the ability to automate routine tasks in residential care, allowing staff to focus on more meaningful interactions with residents."

David Irecki, Chief Technology Officer, APJ at Boomi, commented, "From the beginning, our work with Kalyra has been about driving efficiency without losing the human touch. Automating and integrating Kalyra's core processes gives the organisation's workforce the ability to focus more on delivering high-quality care."