Kore.ai brings AI agent automation to Microsoft 365 suite
Kore.ai has been selected as a launch partner for Microsoft Agent 365, expanding its enterprise AI agents and workplace automation directly into the Microsoft 365 suite. This integration enables organisations to deploy Kore.ai's AI agents across widely used Microsoft applications, such as Word, Teams, and Outlook.
Application integration
The collaboration allows enterprises to embed and manage AI agents within day-to-day Microsoft 365 tools. These agents are designed to work across multiple applications, helping employees automate workflows, complete tasks, and interact with information securely and efficiently. Kore.ai's technology is being made available through a native experience within the Microsoft environment, streamlining deployment and ongoing management for IT teams.
Security alignment
The integration features direct support for Microsoft's suite of security products, including Entra ID, Purview, and Defender. This is intended to address enterprise concerns around governance, compliance, and data protection by leveraging the trusted security standards in place within Microsoft 365.
With these guardrails, enterprises can define how and where AI agents interact with business-critical data. The collaboration aims to help organisations safeguard sensitive information while enabling automation and insight generation at scale.
Productivity gains
Businesses implementing Kore.ai through Microsoft Agent 365 will be able to direct AI agents to access selected enterprise data, automating workflows and routine tasks inside their established IT boundaries. The expected result is an increase in operational efficiency and a measurable return on investment, as manual processes are reduced and employees are supported by digital colleagues.
Kore.ai's AI for Work solutions support a broad range of business functions, from handling customer service interactions to automating internal requests and approvals. The partnership is expected to promote the adoption of autonomous and accountable AI agents across global enterprises.
Industry perspectives
The ongoing evolution of AI in the workplace sees a shift from simple AI tools to integrated agents working alongside human employees. This trend is reflected in how organisations look to orchestrate complex business operations using secure and governable digital assistants.
"We're delighted to be a launch partner for Microsoft Agent 365, advancing the future of work through AI agents. Our agentic orchestration capabilities allow customers to bring AI into the flow of daily work, applying intelligence grounded in business data, and ensuring security and trust at every layer. By integrating our AI for Work solution within the Microsoft ecosystem, Kore.ai delivers secure, governable, and scalable agents capable of handling complex workflows and driving enterprise productivity at scale," said Raj Koneru, Founder and CEO, Kore.ai.
"Our collaboration with Kore.ai is accelerating the frontier workforce with next-generation agentic solutions integrated with Microsoft Agent 365 - the control plane for all agents. This supports faster innovation and helps customers stay secure, bringing agents into the same trusted environments as users with familiar infrastructure, apps, and protections," said Nirav Shah, Corporate Vice President, Microsoft Agent 365.
"The future of enterprise AI is human-led and AI-powered. In the workplace, we expect to see rapid adoption of AI agents built across diverse platforms. To unlock their full potential, these agents must be intelligently orchestrated to drive seamless business operations. Agentic orchestration platforms like Kore.ai, combined with the secure and scalable infrastructure of Microsoft, will play a pivotal role in accelerating responsible enterprise AI adoption," said Sharang Sharma, Vice President at Everest Group.
