Story image

Landesk looks to boost productivity with latest Service Desk offering

14 Apr 2016

Landesk has unveiled a new version of its Service Desk, bringing bringing new capabilities and features to its IT service management platform. 

Service Desk 2016.1 focuses on Workspace enhancements and dashboard customisation to improve productivity, the company says. In addition, this release delivers a number of efficiency enhancements and a more personalised experience, according to Landesk.

“With these updates, we are continuing to solidify Service Desk as an invaluable resource that helps improve service delivery and IT support,” says Ian Aitchison, Landesk director of product management.

“These enhanced capabilities will drive IT productivity, making it easier for our customers to modernise their organisation’s IT and empower individuals to be more actionable, all while providing exceptional user experiences,” he says. 

Notable enhancements include the following: 

Customisable workspaces dashboards. The IT analyst Workspaces have been enhanced to include menu shortcuts and customisation features. Using the Dashboard Designer, Service Management professionals can design a personalised dashboard. In doing so, they can gain insights faster with enhanced visualisations, Landesk says.

Improved action capabilities. Bulk Actions has been added to Workspaces so users can perform an update or action to a specific number of selected items from a query list. Related Actions is a new feature that empowers users to run an action on one or more related processes at once.

Tools to gain faster insights. With enhanced visualisations for all gadgets, users can design and configure a range of gadgets, including Donut charts, pie charts, HTML content, query results and links to processes, dashboards, websites and Workspaces pages.

New corporate branding capabilities. The new release invites Workspaces users to personalise their interface to match their corporate style and branding. Users can choose from a range of themes, add a corporate logo and insert background images for the application and login screen.

Check Point announces integration with Microsoft Azure
The integration of Check Point’s advanced policy enforcement capabilities with Microsoft AIP’s file classification and protection features enables enterprises to keep their business data and IP secure, irrespective of how it is shared. 
Why AI will be procurement’s greatest ally
"AI can help identify emerging suppliers, technologies and products in specific categories."
Are AI assistants teaching girls to be servants?
Have you ever interacted with a virtual assistant that has a female-based voice or look, and wondered whether there are implicitly harmful gender biases built into its code?
Google 'will do better' after G Suite passwords exposed since 2005
Fourteen years is a long time for sensitive information like usernames and passwords to be sitting ducks, unencrypted and at risk of theft and corruption.
Hackbusters! Reviewing 90 days of cybersecurity incident response cases
While there are occasionally very advanced new threats, these are massively outnumbered by common-or-garden email fraud, ransomware attacks and well-worn old exploits.
Data#3 to exclusively provide MS licences to WA Government
The technology services provider has won two contracts with the Western Australia Government, becoming its sole Microsoft licence provider.
Why cash is no longer king in Australia
Australia is leading the way in APAC for granting credit on B2B transactions.
Informatics deepens integration with Google Cloud
The data management company has connected its solutions with Google Cloud’s big data analytics solutions.