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LogicNow brings machine learning and data analytics to MSPs

By Catherine Knowles
Mon 14 Sep 2015
FYI, this story is more than a year old

LogicNow has enhanced its IT service management platform with LogicCards, providing data analytics and machine learning to Managed Service Providers (MSPs).

MSPs are able to access real time data-driven insights derived from billions of data points collected from devices managed by MSPs that depend on the MAX RemoteManagement platform through LogicCards.

Using the machine learning capabilities, MSPs are able to derive more value from their operational dashboards and deliver actionable, real-time insights tailored to individual environment and circumstances, LogicNow says.

LogicCards deliver trends and predictive insights that enable MSPs to detect and predict critical factors such as device failure, business opportunity and security threats.

These insights continue to evolve based on the latest interactions from each MSP across the community and from broader industry trends.

The notification ‘cards’ will be complemented by industry intelligence cards and educational and informational content, LogicNow says.

“In essence, LogicCards embeds a data science capability within every one of our MSP customers, it’s like having an analyst in your business that works 24 hours a day, seven days a week to identify improvement opportunities,” says Alistair Forbes, LogicNow general manager.

“Like cloud before it, the impact of machine learning for MSPs will be revolutionary and should not be underestimated.

“This moves beyond the traditional understanding of automation for MSPs to a new generation of business optimisation opportunities.

“The confidence that the operational activity is undergoing continual improvement will free up MSP business owners to understand and address the major challenges they will face in the years to come," he says.

“Machine learning is the technology platform that will usher in the next evolution of managed services provision.

“LogicCards democratises data analytics and brings the benefits of machine learning to MSPs of all sizes today,” says Forbes.

“From our Harmony research, we know that MSPs want to improve the strategic nature of the services they offer, but that IT departments want them to offer a faultless basic service first.

“For MSPs, machine learning helps them bridge that gap by not just reacting to problems, but actively predicting and solving them.

“It’s a clear gateway to a more strategic client relationship - LOGICcards will deliver the engine of future growth for Managed Service Providers," Forbes says.

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