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M-Files recognised by Gartner for Content Services
Tue, 5th Apr 2022
FYI, this story is more than a year old

M-Files recognised in the 2022 Gartner Peer Insights Customers' Choice for Content Services Platforms.

Global information management company M-Files has announced that it has been named a Customers' Choice in the March 2022 Gartner Peer Insights' Voice of the Customer: Content Services Platforms. M-Files was one of five vendors to receive the above market average rating and Customers' Choice distinction. The company was also recognised as a Customers' Choice in the Midsized Enterprise, Asia and Pacific, Europe, the Middle East, and Africa report segments.

As of March 31, 2022, 94% of Gartner Peer Insights respondents would recommend M-Files as a Content Services Platform, based on 62 reviews over the past twelve months. M-Files has a 4.5 out of 5 overall Gartner Peer Insights rating, which the company believes reflects continued improvements in peer-sourced reviews on the M-Files platform.

"At M-Files, we strive to deliver best-in-class customer satisfaction to help global enterprises manage and secure the ever-increasing amount of data brought on by digital transformation," says M-Files chief customer officer, Julian Cook.

"We believe our metadata-driven document management platform provides a unique approach to solving today's most pressing business challenges by connecting people with the content they need, when they need it, regardless of where it is stored. Receiving the Customers' Choice distinction in the Voice of the Customer Content Services Platforms report further validates our commitment to continuous innovation and improving the customer experience."

M-Files was also named a Visionary in the 2021 Gartner Magic Quadrant for Content Services Platforms report and positioned furthest for Completeness of Vision in this quadrant. The company received the highest score for the Information Governance Use Case and scored among the top three in all use cases in the 2021 Gartner Critical Capabilities for Content Services Platforms report.

Gartner Peer Insights documents customer experience through verified ratings and peer reviews from enterprise IT professionals.

"An intelligent platform for content services. M-Files is a powerful storage facility for all of our data that helps us find, access and manage our information across multiple systems and repositories," 
says a data analyst in IT Services.

"It plays a vital role in our daily operations because it allows us to increase the efficiency of our daily office tasks and makes it easy for us to find our business-critical data in legacy archives."

A CEO in the Healthcare industry says, "M-Files is truly phenomenal. They made meaningful recommendations throughout the configuration process and were not short on miracles when we thought we were asking for the impossible."

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers. The aim is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased customer feedback. Gartner Peer Insights includes more than 350,000 verified reviews in 340 markets.