NiCE cuts emissions 23% in ESG report on AI & staff

NiCE has published its 2025 environmental, social and governance report, outlining progress on emissions, research spending and employee volunteering.

The company cut Scope 1 and Scope 2 greenhouse gas emissions on a location-based basis by 23% from the previous year. NiCE attributed part of the reduction to the migration of one of its data centres to the cloud.

The report also highlighted continued investment in product development, with 14% of revenue reinvested in research and development. More than 3,500 research and development employees worldwide carried out that work.

NiCE also highlighted its work on responsible artificial intelligence across its product portfolio. It described the acquisition of Cognigy, an agentic AI platform, as a significant step in expanding its AI offering.

The update also focused on workforce development and internal training. During the year, NiCE launched CORE, a leadership boot camp for first-line managers, alongside programmes called 4D, Quantum Leap and Emerge.

NiCE achieved 100% compliance in employee ethics training. Staff also volunteered more than 40,000 hours during the company's Global Community Month.

Separate figures in the document show the company donated about USD $960,000 to nonprofit initiatives around the world. The disclosures were framed with reference to the Global Reporting Initiative 2021 Standards.

People and AI

The report links social and governance measures to broader efforts around employee experience and technology development. That includes a focus on responsible AI and leadership training as NiCE continues to expand its product range and workforce programmes.

Scott Russell, Chief Executive Officer, NiCE, said the report was intended to show how the company connects business performance with broader social and environmental measures.

"Our 2025 ESG achievements show how we are creating a NiCE world where we work to enhance human potential, support sustainable progress, and benefit communities," said Scott Russell, Chief Executive Officer, NiCE.

Russell also pointed to the company's internal culture and environmental efforts.

"By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we're creating meaningful, measurable change for both business and society," he said.

Environmental, social and governance reporting has become a more prominent part of corporate disclosure, particularly for listed technology groups facing scrutiny over emissions, workforce policies and the use of AI. Companies in the sector are also under growing pressure to show that investment in AI products is matched by governance and risk controls.

For NiCE, the latest report provides metrics on environmental performance, employee development, community activity and product investment. The inclusion of emissions reductions, research spending and ethics training reflects areas many investors and customers now expect companies to quantify.

The report also underlines the role of staff participation in community programmes. More than 40,000 volunteering hours and nearly USD $1 million in donations are among the clearest social measures in the document.

On the environmental side, the 23% reduction in Scope 1 and Scope 2 emissions stands out as the main operational measure. NiCE attributed part of the change to the transfer of one data centre to cloud infrastructure.

Research spending remains another notable figure in the disclosure. At 14% of revenue, the level of reinvestment points to the importance the company places on product development as software groups race to integrate AI into customer-facing and internal systems.

The company's workforce initiatives were presented as a parallel track to its technology agenda. Programmes for first-line managers and leadership development at different levels indicate a continued focus on retaining and training staff while formalising management development.

NiCE said it achieved full compliance in employee ethics training. That result, alongside the wider governance disclosures in the report, is likely to be read as part of the company's effort to demonstrate oversight in areas ranging from workplace conduct to AI use.