RecordPoint underpins Victoria’s push for safer AI use

Australian data governance company RecordPoint now provides its platform to about 80% of Victorian government departments, as the state public sector prepares for wider use of artificial intelligence in service delivery.

The adoption covers a broad cross-section of the Victorian public sector. Customers include the Department of Premier and Cabinet, the Department of Transport and Planning, the Department of Government Services, the Department of Jobs, Skills, Industry and Regions, the Department of Energy, Environment and Climate Action, Parliament of Victoria and several statutory bodies and agencies.

The rollout comes as governments reassess how they govern data while they introduce AI into public service design and operations. An OECD review recently reported that 67% of member countries now use AI in some way to improve public service design.

RecordPoint positions its software as a way for departments to manage information across multiple systems and cloud services. The company says this allows agencies to apply consistent rules on how information is stored, protected and used across their environments.

RecordPoint also links this foundation to future AI projects. It says common governance rules and a central view of information create conditions that support quicker and cheaper AI initiatives across different parts of government.

Anthony Woodward, Chief Executive of RecordPoint, said Victorian agencies face competing pressures from regulation, digital expectations and emerging technology. "Victorian government departments are under pressure to modernise, embrace AI and deliver better services, all while operating in one of the most tightly regulated environments in the country. You can't do that without a strong data governance foundation. This level of adoption shows Victorian agencies are taking that challenge seriously and investing in the controls they need before scaling AI," said Woodward.

He said the state now holds a stronger position in national debates around AI in the public sector. "Working with RecordPoint, the Victorian State government is now well positioned to lead AI implementation across public services, and perhaps become a leader in this regard nationally," said Woodward.

Shadow AI focus

One area of concern for governments is so-called "shadow AI". Staff in many organisations now use consumer or unsanctioned AI tools at work, exposing confidential or regulated information.

RecordPoint says its platform gives agencies a clearer view of where sensitive information sits and who has access to it. It says this can reduce the likelihood that staff will share such data through tools that do not meet public-sector security and privacy standards.

The software enforces data governance policies across connected systems. It tracks user and system activity for compliance purposes. It also supports structured data clean-up programmes and disposal, which can remove redundant or risky information before agencies run AI projects over their data.

RecordPoint positions this as a way for departments to test and adopt AI within controlled environments while still meeting records, privacy and security obligations that apply in the public sector.

Woodward said detailed knowledge of an organisation's data underpins safe AI use.

"Our role is to help agencies know what data they have, where it lives and what risk it represents. Once you can trust your data, you can start using AI in a way that's secure, ethical and aligned with community expectations. That's how you avoid shadow AI, reduce cyber and compliance risk, and still move quickly enough to meet rising citizen expectations."

RecordPoint says its Victorian government work adds to existing deployments in other highly regulated industries such as financial services. The company reports that it now processes around 8 million data transactions each day. It says this exceeds the daily transaction volume on the NASDAQ stock exchange.

The Sydney-headquartered firm, founded in 2009, markets itself as a global data-trust platform that discovers, governs and controls information across systems, clouds and repositories. Its software includes AI-driven classification, regulatory compliance, lifecycle management and defensible disposal features. Customers include financial institutions, government agencies and other regulated organisations in several countries.

Acquisitions and tools

RecordPoint has expanded through both product development and acquisition. It acquired Australian AI start-up Redactive, which specialises in the discovery and classification of sensitive data. It also launched RexCommand, a freemium tool that detects shadow AI by identifying unauthorised AI applications in use across a workforce.

The company says these additions broaden its data governance and AI-related product set for government and corporate customers. It links the Redactive acquisition with greater automation in sensitive data discovery. It associates RexCommand with visibility over unauthorised AI usage.

RecordPoint was recently listed in the 2025 Smart50 Awards, which recognise three-year revenue growth among Australian businesses. The company attributes its performance in part to continued investment in AI-based classification and analytics.

Woodward said Victorian agencies now have a base on which they can build more AI pilots and production systems across departments and portfolios. He said RecordPoint expects further demand from public-sector and regulated customers seeking stricter controls on AI use and data governance.