One of Australia's largest breast cancer screening organisations, BreastScreen Victoria, has switched to Rimini Street Support for its Oracle Database software.
By switching annual support providers, BreastScreen Victoria now has the ability to liberate additional capacity within its internal IT team, spend less additional funds when expanding its staff to meet increasing service demands, and reduce its annual enterprise software support fees.
The move also allows BreastScreen Victorias IT team to focus more on strategic initiatives, including a data center migration project that is currently in the works.
The organisation currently runs its operations centrally, leveraging a system largely built on Oracle Database software. They say this software is a great baseline, and added support from Rimini Street will help further streamline day to day operations.
"Our Oracle Database is a very stable platform that works incredibly well for us to this day, and we expect it will continue to work well into the future," says BreastScreen Victoria director of IT services Georgina Marr.
"We run all of our IT centrally, with our own software built on top of our Oracle Database platform, which manages the end to end operation from booking screenings to maintaining clinical records."
BreastScreen Victoria faced challenges because their existing support was not situated locally, therefore leading to response delays and ticket logging issues. This also meant that internal IT staff had to troubleshoot issues themselves, making it harder for them to focus on other more valuable tasks.
Rimini Street Support provides a flexible, premium-level enterprise software support model to assist in operations and help streamline time-consuming IT tasks. Marr says the solution is ideal and will significantly help provide better customer outcomes, which is a crucial necessity in the healthcare sector.
"The financial savings were just one factor in our decision to move to Rimini Street. As a result of our partnership with Rimini Street, weve been able to focus on more high-value work including big projects to improve our service to clients without expanding the team," she says.
BreastScreen Victoria IT operations manager Darren Firth says the new collaboration will help ease pressure and provide peace of mind to the company, knowing they have Rimini Street support.
"Having a primary support engineer based locally in Australia and available on demand takes a huge weight off our shoulders," he says.
"Rimini Street is an extension of our IT team, with knowledge of our IT environment that enables them to dive into an issue and address it immediately. Knowing that their local Oracle database support team is backed by Rimini Street engineers globally brings us additional confidence and peace of mind."
Rimini Street group vice president and regional general manager for Oceania Daniel Benad says the company is proud to work with a non-profit organisation such as BreastScreen Victoria to help them deliver the best solutions for those needing critical care in the community.
"We are proud to partner with non-profit organisations such as BreastScreen Victoria to maximise the value of their enterprise software systems, provide our ultra-responsive expert support and enable them to focus their resources on strategic initiatives that will allow them to deliver critical services that better support their communities," he says.