IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

How human-machine partnerships will drive the future of business

By Patrick Martlew
Mon 15 Jan 2018
FYI, this story is more than a year old

Article by Dell EMC A/NZ commercial and public sector leader Angela Fox.

Much of the conversation around digital transformation tends to focus on the big picture. We talk of preparing for the next disruption or opportunity. But scratch the surface, and transformation is clearly a course with many elements. It changes not just profits and processes, but people as well.

We recently partnered with the Institute for the Future (IFTF) to study the changing relationship between people and technology. Technologies such as artificial intelligence (AI), augmented reality (AR), virtual reality (VR), robotics, IoT and cloud computing are already creating deeper connections between people and machines. This will only grow.

Organisations who recognise and embrace this have the chance to weather the disruption, while also emerging as the most influential player. We can’t think of transformation as one focused on technology. It needs to focus on the nexus of machines and people.

Bringing People Along

It’s hard for organisations to navigate through uncertainty, but the people part of the equation needs to be at the front of your mind. If your digital transformation strategy is strong, then both your business and your employees will be on the right path.

Any technological change brings a shift in jobs, we just have to look back in history to the jobs that no longer exist. But there’s an opportunity for the changes ahead to be a diversion, not a displacement of human capital.

It’s clear that machine learning and artificial intelligence will eventually do some tasks better than a human, especially in areas such as data processing and collection or highly predictable physical duties.

Manufacturing is an obvious example, but AI is also making inroads into the health, education and finance sectors where speed, cost-savings and accuracy can be harnessed to create personalised, customer-focused services.

We might have driverless cars but we will never have such a thing as a driverless business. There will always be things that only we humans can do. This will open up a wealth of opportunities for new jobs and new ways to approach tasks.

Digital transformation will help your business do things better and faster. For instance, in the near future, virtual reality will break out of its gaming niche and take root as a business application. This will not only change how we do everything from remote work, conference calls and training but create new opportunities we could barely imagine a few years ago.

Late last year, researchers at Stanford University in the US were working with the National Football League to use VR in diversity-training. Essentially, they put players in the shoes of victims of racist or sexist treatment. It’s not an application you’d necessarily think of immediately, but it highlights the sort possibilities that exist for people across any industry to do their job in a radically new way.

That’s why leaders from business, government and education need to think on the front foot, identifying new roles and upskilling people so they can realise the potential of the new operating environment.

Imperatives for your Digital Transformation

Just as the fourth industrial revolution involves changing the technological aspects of your operation to become an unencumbered and agile business, bringing humans along for the ride requires a multi-pronged approach. As machines become more advanced and capable, the balance between how machines and humans will operate alongside one another - in all aspects of life - will need to be redressed.  

Creating new business models is the most obvious step. With many aspects of our daily life unheard of a decade ago, it is no wonder many people are asking if there are any industries left to disrupt. Successful businesses change all aspects of business in line with need and possibility and if they don’t, they risk being replaced by new entrants to the market.

They also don’t consider it a destination, continuing to innovate. Netflix disrupted the video store with mail-order rentals but then transitioned to streaming once that became technically viable. Uber established the ride-sharing service model but continues to explore the possibilities as autonomous vehicles develop.

The other element is investing in talent. The future will see us more dependent on technology and to harness the full potential, we need to bring our strengths to the table. We need to direct the technology to create the visions we want. We also need to solve the problems that prevent machines from getting us where we want.

The saying that kids in school are being prepared for jobs that don’t exist yet is true. In fact, it’s probably fair to say that these children will be applying for jobs that don’t exist in industries yet to be dreamed of. And they will work in a way that would be unrecognisable to us today.

The Institute for the Future has predicted that it’s the set of attitudes often associated with entrepreneurialism - being vision, perseverance and creative problem-solving -  that will be a critical mindset for all workers in the next decade.

A measured approach to balancing the big picture objectives of an organisation with an entrepreneur’s drive to design workarounds and circumvent constraints will be the factors that differentiate great employees for the future. In other words, it’s the skills that traditionally define entrepreneurs that will be fundamental for all workers.

While developing these skills doesn’t rest solely on the shoulders of business leaders, organisations will only get the talent they need if they are willing to nurture it.

It’s particularly relevant in IT where the opportunity exists to get systems, storage or ICT business analysts out of their silos and working across the entire business, providing space to innovate and get projects running faster. This will change the way technology is viewed inside the organisation, which is a crucial element of digital transformation.

One of the key lessons from the Institute for the Future’s study is the importance of getting the executive layer of your business excited about IT and building this workforce. Regardless of sector, every business will need to be a technology company, with software at its core.

Organisations will need to have the right technological skills and a technical workforce capable of making the most of human-machine partnerships. These technical platforms will make or break organisations by 2030.

We are in the process setting up the technological framework to create a whole new world of opportunities that will fundamentally reshape the way we live and work. Now’s the time to get people excited about the potential opportunities emerging technologies will unleash and your business can truly reap the benefits.

Related stories
Top stories
Story image
Infosys
Consumer relationships with digital services continues to change
Two years of pandemic-induced reliance on technology for work has altered our relationship with digital apps and services, new research has found.
Story image
Check Point
Check Point and CCTV expert join forces to boost protection
The partnership will involve Check Point Quantum IoT Protect Nano Agent being embedded in Provision-ISR’s CCTV cameras for on-device runtime protection.
Story image
Red Sift
Entrust expands strategic partnership with Red Sift
Entrust has expanded its strategic partnership with Red Sift to make it easier for businesses to adopt Brand Indicators for Message Identification (BIMI) standards for email identification and security.
Story image
Phishing
MailGuard warns of new scam targeting Telstra customers
Telstra customers in Australia are being warned of a new scam involving "Unsuccessful Payment" messages.
Story image
SpaceX
Australian space tech startup secures SpaceX support
Space Machines Company has secured the support of SpaceX as a launch partner in carrying SMC's Optimus Orbital Transfer Vehicle to space next year.
Story image
CrescoData
SPS network now available to CrescoData eCommerce customers
CrescoData, a Pitney Bowes Company and PaaS business in the commerce space, says its customers can now connect to the SPS Commerce Retail Network.
Story image
Cybersecurity
More than 40% of banks worried about cloud security - report
Publicis Sapient's new report finds security and the lack of cloud skills and internal understanding of business benefits are big obstacles for banks moving to the cloud.
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Vectra AI
Understanding the weight on security leader’s shoulders, and how to shift it
Millions of dollars of government funding and internal budgets are being funnelled into cybersecurity to build resilience against sophisticated threats, indicating how serious this issue has become.
Story image
Cybersecurity
Cybersecurity prompts upgrade for 1.3 billion electricity meters
ABI Research finds Advanced Metering Infrastructure (AMI) and cybersecurity concerns are prompting the upgrade of 1.3 billion electricity meters by 2027.
Story image
Broadband
Telstra enters into new RSP agreement with Opticomm
Telstra has entered into an RSP agreement with Opticomm (A Uniti Group Limited subsidiary) to provide network fibre services to customers.
Story image
Ransomware
APAC organisations fail to disclose ransomware breaches
85% of organisations in APAC were breached by ransomware at least once in the past five years, but only 28% publicly disclosed the incident.
Story image
Remote Working
Successful digital transformation in the hybrid work era is about embracing shifting goalposts
As organisations embraced remote working, many discovered they lacked the infrastructure needed to support history’s first global load test of remote work capabilities.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Surveillance
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
New Relic
New Relic launches vulnerability management platform
New Relic has introduced New Relic Vulnerability Management to help organisations find and address security risks faster and with greater precision.
Story image
Digital Marketing
Similarweb acquires SEO and rank tracking company Rank Ranger
Digital intelligence company Similarweb, which specialises in analysing web traffic, has acquired Rank Ranger, a market leader in SEO and rank tracking.
Story image
Employment
Tech job moves - Forcepoint, Malwarebytes, SolarWinds & VMware
We round up all job appointments from May 13-20, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Multi Cloud
Red Hat updates dev tools, empowers use of hybrid and multicloud
Red Hat has unveiled updates across its portfolio of developer tools, designed to help organisations build and deliver applications faster.
Story image
Digital Transformation
Digital transformation increasing business complexities
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Story image
Boost Mobile
Boost Mobile now makes up over 7% of Aussie prepaid market
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
Story image
Alteryx
Alteryx releases updates, empowers data insights for enterprise
Alteryx has released new advancements designed to aid enterprises with cloud analytics, democratise insights and ensure data governance.
Story image
Training
Infosec unveils role-guided cybersecurity training roadmaps
Infosec Skills Roles maps hands-on training and certifications to the 12 most in-demand cybersecurity roles to maximise training efficiency.
Story image
Vectra AI
Vectra’s inaugural Partner of the Year Awards revealed
APAC companies Baidam, Firmus, ShellSoft and Macnica have been recognised in Vectra AI's inaugural Partner of the Year Awards.
Story image
Rackspace
Skills shortages hold orgs back from capitalising on cloud 2.0
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
Story image
Sustainability
Aligned Data Centers increases sustainability-linked loan
Aligned Data Centers has increased its sustainability-linked loan from $375 million to $1.75 billion to speed up the next phase of its strategic growth.
Story image
Sustainability
Equinix announces milestones on sustainability commitments
Equinix has released its 2021 Sustainability Report which outlines progress, innovation and accomplishments on key ESG commitments.
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Digital Marketing
Getty Images delves into the world of NFTs with Candy Digital
Getty Images and Candy Digital, the next-generation digital collectible company, have announced a new multi-year partnership agreement.
Story image
Data Protection
Information management capabilities to meet privacy requirements
Organisations with customers or operations across more than one country face a spate of new and proposed privacy and data protection laws.
Story image
Sustainability
SoftIron named global leader for efficient DC infrastructure solutions
SoftIron has been named a global leader for supplying energy-efficient data infrastructure solutions for core-to-edge data centers after an assessment by Earth Capital Ltd.
Story image
Women in Technology
Huawei webinar emphasises the importance of women in tech
Industry findings by Coursera discussed as part of a webinar jointly organised by Huawei and Reuters Events found 6% more women enrolled in tech courses this year than in 2021.
Story image
Managed service provider
Barracuda MSP Day 2022 highlights MSP opportunities
Barracuda Networks has released a report showing global services-related MSP revenue is set to increase by more than a third in 2022 compared to 2021.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
MEC
MEC spending for private cellular networks to reach $5.8b
A new ABI Research report finds the revenue for Multi Access Edge Compute (MEC) deployments for private cellular networks will reach USD$5.8 billion by 2030.
Story image
Migration
Let’s clear the cloud visibility haze with app awareness
Increasingly, organisations are heading for the cloud, initiating new born-in-the-cloud architectures and migrating existing applications via ‘lift and shift’ or refactoring.
Story image
GapMaps
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Cyber attacks
Devastating cyber attacks expected to hit energy sector
Energy executives anticipate life, property, and environment-compromising cyber attacks on the sector within the next two years.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.
Story image
Artificial Intelligence
Frost & Sullivan recognises Genesys as leader in new reports
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
Story image
Training
Trojan cyber attacks hitting SMBs harder than ever - Kaspersky
In 2022 the number of Trojan-PSW detections increased by almost a quarter compared to the same period in 2021 to reach 4,003,323.
Story image
VPN
The most common online scams in Australia
No one is safe from online scammers, and many of these scammers have capitalised on the pandemic, using this confusing time to attack more people than ever.
Story image
Kubernetes
Sysdig unveils new Kubernetes troubleshooting and cloud innovations
Sysdig has introduced two new innovations that look to help bolster cloud services and simplify Kubernetes troubleshooting.