ServiceNow secures digital transformation deal in Victoria

ServiceNow has secured a three-year State Purchase Contract (SPC) with the Victorian Government to expedite digital transformation and enhance engagement for residents and businesses.

This agreement will allow more than 100 Victorian Government departments and agencies to access ServiceNow's cloud products and services, along with commitments to build digital skills.

The Department of Government Services is set to benefit from streamlined procurement processes under this SPC. It standardises the adoption of the Now Platform across various government sectors, simplifying the purchasing process for agencies and providing them with secure cloud environments. This initiative also supports the development of a VicGov ServiceNow Chief Information Officer Forum and a ServiceNow Centre of Excellence to foster expertise and best practices.

Barry Dietrich, Vice President and Managing Director for ServiceNow Australia and New Zealand, spoke on the collaborative effort, stating: "ServiceNow and the Victorian Government have a longstanding relationship, and this SPC will lead to a new era of efficiency, innovation and productivity for the government and citizens of Victoria."

The SPC provides an opportunity for smaller governmental agencies to benefit from the same access and terms typically available to larger organisations, promoting equitable access across the board.

Additionally, the agreement includes a mutual focus on enhancing digital skills within the state. The Victorian Government and ServiceNow are committed to investing in digital skills development through ServiceNow's training and skills programmes, which aim to build a digitally proficient workforce.

This three-year State Purchase Contract between ServiceNow and the Victorian Government marks a significant step towards advancing digital transformation across the public sector. By providing streamlined access to ServiceNow's cloud platform and fostering the development of digital skills, the agreement aims to improve service delivery, drive innovation, and enhance engagement for both residents and businesses.

The establishment of a ServiceNow Centre of Excellence and a Chief Information Officer Forum promises to strengthen collaboration and best practices across agencies, ensuring that the benefits of modern digital solutions are equitably available to all departments, both large and small.