Smart Communications expands cloud archive platform with Joisto

Smart Communications has acquired Joisto, a cloud data archive company, expanding its cloud-based platform for enterprise customer communications.

The acquisition will allow Smart Communications' customers to store, manage, and retrieve digital records and documents securely, supporting compliance with regulatory data retention requirements in highly regulated sectors.

Leigh Segall, Chief Executive Officer of Smart Communications, said, "We're delighted to incorporate Joisto's deep expertise in cloud archival into Smart Communications. Our leading Conversation Cloud Platform already enables our customers to manage sophisticated customer conversations at tremendous scale. With the addition of Joisto, we will extend these capabilities to meet an increasing need for regulatory-compliant and readily accessible storage of these conversations in the cloud. Together we will support customers worldwide as they continue their journey to modernise and transform customer conversations."

Joisto's solution integrates with a variety of corporate systems through comprehensive APIs, allowing organisations to store documents regardless of source. It features extensive data-ingestion capabilities and a scalable cloud architecture, supporting large document volumes and remote access. The system is designed to comply with industry regulations, including GDPR, focusing on document integrity, authorisation, and user validation.

Tommi Hänninen, Chief Executive Officer of Joisto, said, "Joisto is thrilled to join forces with Smart Communications. We deeply understand the importance of archival in regulated industries and we are especially proud to partner with an organisation that is equally passionate about providing industry-leading capabilities through a modern, cloud-based architecture. The combination of Smart Communications and Joisto represents an exciting step forward for both companies and our customers."

The acquisition follows a period of rapid growth for Smart Communications, which has consolidated its presence in the cloud Customer Communications Management (CCM) and Interaction Experience Management (IXM) sectors. The company has attracted industry recognition for its work with healthcare, financial services, insurance, and government clients.

Industry analyst groups such as IDC, Aspire, Aragon, Datos, and Celent have rated Smart Communications as a strategic leader, citing its vision, cloud strategy, and product development.

Smart Communications has indicated that it will continue to extend its Conversation Cloud platform through ongoing integrations and partnerships with other vendors, as well as facilitating seamless conversations and archival solutions for enterprise customers.