Story image

SugarCRM demonstrates just what is possible with AI

17 Jun 2016

​At its recent annual conference for customers and partners (SugarCon), SugarCRM revealed its bold roadmap for the future.

Their vision begins with the Sugar Intelligence Service. Currently in development, this new service is designed to combine data from the most competent external sources with the company CRM data to provide a detailed view of the customer.

Furthermore, the service includes predictive analytics capabilities, while means it is able to make intelligent recommendations for the next best actions to take in customer interactions. According to Sugar, the Sugar Intelligence Service represents the next step in the evolution of CRM.

The service is designed to enable users to provide small nuggets of information for a customer (like email, name, company) by integrating data from external sources. Sugar then provides further information to provide more detailed insights into the customer’s organisation. The result? A one-stop shop of information that combines comprehensive external data with a complete record of interactions between the seller and the customer.

At SugarCon 2016, Rich Green, SugarCRM’s chief product officer, demonstrated Sugar’s vision for CRM by showcasing what is possible when the Sugar Intelligence Service is combined with artificial intelligence and intelligent agent technology. He introduced “Candace”, an AI-powered intelligent agent that guides and assists users in interactions with customers, helping them plan meetings, build deeper connections, recommend the best actions to take and respond to late breaking developments as relationships evolve.

“The Sugar Intelligence Service, and our vision for incorporating intelligent agent technology into Sugar, builds on technology from our recent acquisitions of Stitch and Contastic,” says Green. “In the near future, we plan to give Sugar users the ability to gather and analyse customer intelligence from a broad range of sources so that people spend less time entering data into the CRM and more time learning from it.”

Pricing and availability of the Sugar Intelligence Service will be announced at a future date.

Hitachi Vantara to offer data protection as-a-service
Hitachi Vantara has introduced data protection and data storage offerings that embrace the as-a-service model and come as pre-engineered, fully managed services.
TIBCO aids in effort to boost Vietnam's data talent pool
Training will include ways to understand data analytics, and skills to support the country’s push towards digital transformation.
Snowflake & Anodot to offer AI-based anomaly detection
Customers will have access to Snowflake’s built-for-the-cloud data warehouse and can receive instant alerts and insights from Anodot for potential issues before they cost customers significant ROI.
ABS and Google Cloud partner to demonstrate the feasibility of AI-enabled corrosion detection
The project successfully demonstrated the accuracy of AI in detecting and assessing structural anomalies commonly found during visual inspection.
Aerohive launches guide to cloud-managed network access control
NAC for Dummies teaches the key aspects of network access control within enterprise IT networks and how you can secure all devices on the network.
Sungard AS named DRaaS leader by Forrester
It was noted for its disaster-recovery-as-a-service solution’s ability to “serve client needs at all stages of their need for business continuity.”
IDC: APeJ blockchain spending to grow over 80%
Blockchain spending is forecast to grow by 83.9% year over year in 2019, and 77.5% by 2022.
Gartner: The five priorities of privacy executives
The priorities highlight the need for strategic approaches to engage with shifting regulatory, technology, customer and third-party risk trends.