Story image

SUSE launches services to facilitate IT transformation journey

29 Nov 2019

SUSE has introduced two new services offerings for its Global Services portfolio, giving customers access to packaged, flexible offerings that map to every phase of their IT transformation projects.

The new offerings, called SUSE Discovery Services and SUSE Assist: Design Services, complement existing SUSE services and help customers meet their business objectives quickly while seeing a return on their investment.

“Our subject matter experts work closely with our customers from discovery, design and through to deployment and optimisation of the SUSE solution,” says SUSE Global Services vice president Kenny Stewart.

“SUSE assists and sustains our customers over the entire length of the services engagement.”

Lack of in-house skills is one of the top barriers to IT transformation.

With this services portfolio, SUSE is providing services that give customers technical and product expertise that range from researching, discovering and choosing an open-source solution through optimising that solution and providing high quality IT services.

SUSE Discovery Services are onsite, one-day engagements to evaluate and understand the customer’s business needs and the open-source solutions necessary to meet those needs.

SUSE Assist: Design Services are focused, hands-on workshops where the customer and a SUSE solution expert create high-level design documents unique to the customer’s business.

These offerings mesh with existing SUSE services to round out the SUSE Global Services Customer Journey portfolio.

According to Gartner, “The reality is that digital business demands different skills, working practices, organisational models and even cultures... Making these changes requires resources and expertise in business transformation and change management.

“These are not skills many organisations have, and so they often reach out to the consultants and vendors to provide the skills needed.”

The SUSE Global Services Customer Journey entails the following phases:

  • Discover, including the exploration of open source solutions, the aligning of business and technical leadership, and the outlining of a proposed solution to get customers to where they want to be.
     
  • Design, which accelerates implementation by providing design details specific to each customer’s environment and use cases, saving time and effort.
     
  • Deployment, which helps ensure successful implementations and the rapid realization of investment return.
     
  • Optimise, including direct access to trusted SUSE technical and business professionals for proactive maintenance, support services and knowledge transfer.

The full set of SUSE service offerings are fixed-cost packaged offerings that provide defined, quantifiable results that map to business objectives.

Link image
Keep your business and personnel operational when disasters strike.
When the unexpected happens, eliminate downtime and business disruptions at Interactive’s Premium Business Continuity facilities. All are equipped with the latest communications, security, power technology and data centres.More
Story image
13 Dec
Why network data is key to a successful Security Operations Centre
Cloud and mobile computing have made the traditional, perimeter-based cybersecurity model, once de rigueur in all enterprises of size, increasingly ineffective, says ExtraHop.More
Story image
11 Dec
2020 predictions: Security breaches, talent shortages and rapid RPA growth
As organisations throughout Australia make plans for the year ahead, it’s worth considering some of the ‘big picture’ forces that will shape the business environment in coming months, Veritec says. More
Story image
13 Dec
How quantum computing is set to impact the finance industry
An accessible and operating quantum chip would provide immeasurable improvements to these algorithms, along with the machine learning that underpins them.More
Story image
13 Dec
Cisco heralds silicon & optics as core of 'next decade of digital innovation'
Cisco has a plan for the next decade of digital innovation, and it all starts with pushing innovation beyond the boundaries of what’s currently possible.More
Story image
11 Dec
APAC business process outsourcing market set to grow
"This will be primarily be driven by the increasing number of global companies expanding their base in the region and partnering with agile business partners to provide them with the required services."More