TeamViewer One unifies IT management for hybrid work era

TeamViewer has launched TeamViewer One, a digital workplace platform that unifies real-time device monitoring, intelligent automation, secure remote access, and contextual diagnostics under a single solution.

TeamViewer One is designed for organisations seeking to simplify IT management amid the rise of hybrid work and increasing digital complexity. The platform integrates several capabilities previously offered as separate products, aiming to address concerns about operational inefficiencies and growing IT tool sprawl in businesses of all sizes.

The platform encompasses TeamViewer RMM for proactive remote monitoring and device management, TeamViewer Intelligence featuring AI-powered support tools, TeamViewer Remote Connectivity for secure access and control, and TeamViewer DEX, aimed at enhancing the digital employee experience with real-time endpoint visibility and performance analysis.

The release of TeamViewer One is partially motivated by a recent CIO survey highlighting that 95% of IT executives intend to consolidate vendors in the coming year, with 80% seeking to reduce the number of point solutions in use. This reflects an industry trend towards adopting unified platforms to improve performance, security, and operational efficiency.

Mark Banfield, Chief Commercial Officer at TeamViewer, addressed the evolving nature of the workplace and the challenges faced by IT teams.

"The digital workplace is no longer a future vision, it's the reality of how every business operates today. Almost all workplaces are digital nowadays, and companies need to support their employees whether they work in an office, at home, on the shop floor, or out in the field."

"As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users. With TeamViewer ONE, we're helping customers cut through that complexity with a unified platform that meets their needs today and evolves with them tomorrow—whether they're just starting out or managing thousands of endpoints globally."

Each component of TeamViewer One addresses a facet of IT operations. TeamViewer RMM offers device health monitoring, endpoint security, mobile device management, and automated patching to support compliance and reduce operational disruptions.

TeamViewer Intelligence uses AI features, including CoPilot, for live diagnostics and context-sensitive troubleshooting, and Session Insights for generating structured IT performance reports. Remote Connectivity provides industry-recognised secure remote access for distributed workforces. DEX (Digital Employee Experience) delivers real-time monitoring of endpoint health and employee-impacting issues to inform IT actions aimed at productivity and engagement.

Mei Dent, Chief Product and Technology Officer at TeamViewer, commented on the significance of unified IT solutions. "Companies today can't afford to fly blind when it comes to employee experience and IT health. With rising pressure to consolidate fragmented tech stacks, strengthen security, and meet evolving compliance standards, TeamViewer ONE brings intelligence, automation, and visibility into a single platform, enabling IT teams to replace siloed tools with a seamless, AI-powered experience."

"This frees IT teams from repetitive tasks and manual troubleshooting, allowing them to focus on higher-impact initiatives that drive real value for the business."

TeamViewer One is offered in tailored Business and Enterprise packages, with all features provided under a single agent licence.

The consolidated nature of the solution is aimed at supporting the demands of modern hybrid workforces, whether organisations are managing conventional IT endpoints, operational technology devices, or both across different work environments.

TeamViewer, headquartered in Göppingen, Germany and employing more than 1,800 people globally, reported revenue of EUR €671 million in 2024.

The company provides workplace platforms for more than 660,000 customers across various industries, supporting both desk-based and frontline employees in their digital workplace initiatives.