The case for Device as a Service: Smarter IT management for modern businesses

In a world where agility and efficiency define business success, managing IT assets through upfront capital investment and in-house maintenance is no longer practical. Device as a Service (DaaS) offers a smarter, more flexible approach, shifting IT procurement from a cost-heavy burden to a scalable, subscription-based model. 

Businesses need technology to work for them, not against them. That's why DaaS isn't just about devices—it's about transforming IT management into a streamlined, cost-effective, and predictable operation that supports business growth. 

DaaS adoption in Australia 

Australia is experiencing strong growth in DaaS adoption, aligning with global trends toward more flexible and cost-efficient IT management solutions. Industry reports estimate that the PC-as-a-Service market is expected to grow by 43% between 2023 and 2028, with Australia leading in adoption rates. 

A key driver is the Australian business landscape's emphasis on technology upgrades, with 84% of business leaders reporting ongoing investment in new technologies. This demand is especially high in large and medium-sized enterprises, where DaaS provides a cost-effective alternative to traditional procurement models. 

The shift towards operational expenditure (OpEx) models is also influencing DaaS adoption, with businesses increasingly prioritising financial flexibility, predictable budgeting, and reduced IT burdens. 

What makes Device as a Service (DaaS) a smarter choice? 

DaaS is a fully managed IT solution that provides secure, up-to-date devices—such as laptops, desktops and tablets—on a subscription basis. Instead of purchasing and managing hardware in-house, businesses access pre-configured devices with built-in support, maintenance, and refresh cycles, all under a predictable monthly fee. 

This shift from CapEx to OpEx not only improves cost control but also simplifies IT operations. Devices arrive ready to use, updates and security are handled automatically, and IT teams can focus on more strategic tasks. DaaS also supports flexible work models, enabling fast deployment and effortless scaling to meet evolving workforce needs. 

From improving IT efficiency and security to boosting employee productivity, DaaS gives organisations the tools they need—when and where they need them—without the traditional burden of ownership. 

How DaaS drives business resilience and employee productivity 

A recent HP whitepaper on managed device services highlights several key benefits that align with why businesses are shifting to DaaS: 

1. Improved IT resilience 

• The ability to quickly adapt to disruptions, whether from workforce changes, security threats, or shifting business priorities. 

• Automated device monitoring and proactive maintenance reduce downtime and security vulnerabilities. 

• Better continuity planning, ensuring employees always have functional, secure devices. 

2. Cost reduction and resource optimisation 

• Lower total cost of ownership (TCO) by outsourcing IT device lifecycle management. 

• Predictable costs and reduced IT overhead, allowing internal teams to focus on innovation rather than maintenance. 

• Energy-efficient hardware and optimised fleet management contribute to lower operational expenses. 

3. Enhanced employee experience 

• Providing the latest technology ensures staff can perform at their best without outdated hardware slowing them down. 

• Faster device deployment and seamless support services reduce frustration and improve productivity. 

• Hybrid work enablement, ensuring remote and office workers have equal access to fully managed, secure devices. 

These insights reinforce why DaaS is becoming a critical component of modern IT strategy. Businesses that embrace this model not only streamline their IT operations but also enhance their ability to remain competitive in an increasingly digital landscape. 

Real-world impact: KPMG Australia's DaaS implementation 

KPMG Australia provides a compelling example of successful DaaS adoption. In 2018, the firm transitioned from traditional leasing to a three-year DaaS agreement with Lenovo, encompassing over 7,800 devices (itnews.com.au). 

Key benefits realised by KPMG Australia: 

• Enhanced flexibility: The DaaS model allowed KPMG to 'park' unused devices at Lenovo's facility, incurring costs only upon deployment. This was particularly beneficial during periods of fluctuating staffing levels, such as onboarding interns on limited contracts. 

• Operational efficiency: By shifting device lifecycle management to Lenovo, KPMG ensured that new employees had immediate access to necessary tools, enhancing productivity from day one. 

• Cost transparency: The transition to DaaS provided clearer visibility into operational costs, aligning expenses more closely with actual device usage and business needs. 

KPMG's Chief Information Officer, Craig Wishart, highlighted that this approach allowed the firm to refresh its device fleet continually, maintaining up-to-date technology without the constraints of traditional leasing or purchasing models. 

Why BPC Commercial for DaaS? 

At BPC Commercial, we go beyond simply offering devices. We provide a complete, vendor-neutral DaaS solution that aligns with your business needs. Our approach ensures: 

• Tailored solutions that match your workforce and IT strategy. 

• Seamless integration with your existing infrastructure. 

• Ongoing support & lifecycle management to keep your business running smoothly. 

With the Australian market embracing DaaS at an accelerating rate, businesses that invest early in scalable IT solutions will gain a competitive edge. Whether you're a growing SMB or an established enterprise, DaaS with BPC Commercial ensures your IT infrastructure remains modern, efficient, and fully optimised for success. 

Ready to rethink IT asset management? Talk to BPC Commercial today and discover how DaaS can unlock smarter, more agile IT for your business.