UiPath, a foremost enterprise automation software company, is fortifying its customer leadership by drawing veteran technology executive, Pradeep Kumar into its team. In his new position as Senior Vice President of Services and Customer Success, Kumar, reporting to Chief Customer Officer Kelly Ducourty, will spearhead the company's strategic campaigns geared towards facilitating customer success with the UiPath Business Automation Platform.
Prior to jumping ship to UiPath, Kumar amassed a significant amount of experience in roles as Senior Vice President and General Manager, HPE Services at Hewlett-Packard Enterprise, and as Senior Vice President of Global Shared Delivery at HPE. In the former position, he guided the HPE services business in aiding other companies to fast-track their digital transformation aspirations. His role at HPE had a global focus, being responsible for ensuring HPE solutions and services were effectively delivered to the company's worldwide customer base.
In his new role at UiPath, Kumar will be a crucial support to customers globally, with the aim of driving their businesses to achieve unique outcomes, step up their competitive edge and build unparalleled operational excellence within automation on a large scale.
Chief Customer Officer Ducourty expressed her belief in Kumar's essential role, saying, “As our more than 10,000 customers worldwide transform through AI and automation, our ability to support every step of their journey toward remarkable business outcomes is paramount. Pradeep’s impressive background in customer success will drive meaningful and impactful journeys for our customers as they build greater capacity for AI and automation-first business processes."
Beyond his experience and leadership skills, Kumar is a passionate believer in building high-performing teams in customer-oriented environments. He regards his new role as an opportunity to work closely with customers to achieve shared goals and surpass their expectations. On joining UiPath, Kumar enthused, "I am thrilled to join UiPath, which I believe is at the nexus of revolutionary change as businesses strive to become leaders in their own right through AI and automation. We have an incredible opportunity to add value to our customers as they scale and grow, and I look forward to ensuring every customer achieves success with the UiPath platform.”
Kumar holds a Master of Business in finance from Monash University in Australia and is a member of the Chartered Management Accountants of the United Kingdom.