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Verizon rolls out new field service management solution

Verizon Connect has launched an integrated field service management solution to enable users to simplify dispatching, scheduling and job management.

Verizon’s Connect Field Service Dispatch for Australia makes it easier for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time, according to the company.

Verizon Connect Field Service Dispatch works with the Verizon Connect Reveal platform to combine both vehicle location data and technician status.

This helps operation managers make faster, more informed decisions and provide better service, all from a single application without having to switch between telematics and field service solutions, Verizon states.

Verizon Connect vice president of product management, Erin Cave, says, “Operations and fleet managers want a centralised hub where they have complete visibility into vehicles, workers and the work they are doing.

“Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs. This enables customers to streamline business processes, efficiently schedule jobs and improve customer service - all from one pane of glass.”

Key features of Verizon Connect Field Service Dispatch include:

  • Scheduling: View available technicians and vehicle location and schedule jobs in a calendar
  • Dispatching: Quickly assign and dispatch jobs to notify one or more technicians that a job is scheduled
  • Real-time notifications: Automatically send booking confirmations and reminders to customers
  • Technician mobile application: Add notes, photos and signatures from the job site via the mobile app to keep the office up-to-date
  • Live Map integration: View a technician’s real-time vehicle location, schedule information on the Live Map and make more informed scheduling decisions

Verizon Connect Field Service Dispatch also helps operations managers improve customer service by enabling them to provide more accurate Estimated Times of Arrival (ETA) to their customers, according to the company. The new offering is available today, with more information available on the Verizon site.