The Federation University Australia (FedUni) has selected UXC Keystone to help transform its information technology infrastructure and support the university's development as it sets its sights beyond Australia.

The regional University, headquartered in Ballarat, Victoria, has teamed up with UXC to implement the ServiceNow cloud-based enterprise service management software solution.

As a CSC subsidiary, UXC Keystone is the only accredited ServiceNow Master Solutions Partner in Asia Pacific, and introduced ServiceNow to the Australian marketplace in 2007.

“UXC Keystone worked closely with Federation University Australia to ensure the ServiceNow solution met all of the institution's needs and would have a positive effect on its digital transformation journey,” says Neil McKinnon, UXC Keystone director.

Andrew Tully, FedUni executive director Information Technology and Business Solutions, says, “The system had given the university new insight into the institution's end-to-end technology operations, a greater ability to track IT services and priorities, and consistent deployment of IT resources providing a better end-user experience for staff and students.”

Tully says the ServiceNow tool was central in the technology toolkit the Information Technology Services unit was currently utilising to support its digital transformation across the University.

“It's already attracted positive feedback,” he says.