TechDay's 10 Minute IT Jams provide sharp, to-the-point insights into emerging and established technology companies that operate in the Asia-Pacific region.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies. Enghouse Interactive's integrated suite of solutions includes omni-channel contact centre, self-service, attendant operator consoles and workforce optimisation, which are all cloud-based and highly scalable.
It works with many partners - among these are Cogent, Lexel, Spark, Telesmart, Computer Systems Australia, IComm, Logicalis, and Telstra - to migrate customers' contact centres to Microsoft Teams. Enghouse is also a Microsoft Gold Certified Partner.
We spoke to Enghouse Interactive's APAC managing director, Andrew Carmody, to find out:
- Who Enghouse Interactive is and what it provides
- How COVID-19 changed the industry
- How AI and collaboration support and drive efficiencies in the contact centre of the future
- The company's partner landscape and how it is evolving