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Why Aussies aren’t happy with their NBN connection

Many Aussies wish they could switch back to their previous Internet service rather than having to use the NBN, reveals new research by finder

The survey of 958 Aussies on the NBN shows that one-third (34%) would revert to their pre-NBN service if they had the option. 

The leading reasons for this desire are that respondents believe their previous connection was more reliable or faster.  

Angus Kidman, a researcher at finder, says despite that lack of enthusiasm, there's no option to revert back.

Kidman states, “The reality is that everyone will need to switch over to the NBN. Aussies generally have 18 months to migrate to the NBN before all copper and cable networks will be disconnected. 

“These figures suggest that many are disappointed with their connection, especially when comparing it to their previous service.” 

“While the NBN technology available at your address is out of your control, you can switch providers or opt for a faster speed tier if you’re unsatisfied with your NBN connection.” 

“If you are experiencing poor speeds, use a broadband speed test to check your connection. If you are unhappy with the results then it’s definitely time to contact your ISP, as well as potentially considering different providers.”

Most people don’t know that different modems can offer you different connection speeds, and unfortunately, a lot of the time the modem that your ISP sends you is not the fastest. 

If after doing a speed test users find they have much faster speeds while connected via an ethernet cable it might be time to invest in a more powerful modem. 

Also, some modern modems like the Telstra Smart Modem can switch to a mobile 4G network if a line drops out.

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