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Why Gen Z employees have little patience for malfunctioning technologies - Nintex

Wed, 5th Jun 2019
FYI, this story is more than a year old

Nintex released a new research study on Generation Z employees in Australia that identifies their expectations for the workplace.

The study, “The Gen Z Effect in Australia: Understanding your newest employees' views on work, corporate culture, automation and you”, surveyed the country's soon-to-be largest generation and illustrates that Gen Z, those born between 1996 and 2012, is driven by personal preferences, values, and distinctions they develop in university that follow them into the workforce.

Nintex's research shows that Australia's Gen Zs are ready to engage and grow in a company provided they have direct supervisors who invest in their career development and commit to in-person meetings.

This study finds that work flexibility is more important than salary for this generation. They also want to be part of an organisation that has automated processes and strong technology in place, or they will not stay for long.

Key Findings:

Flexibility drives Gen Z job selection: There is a significant disconnect in what business decision makers believe drives Gen Z job selection and the reality. While company leaders think that company values (54%), work flexibility (43%) and company culture (33%) are the top three determining factors in their job selection process, Gen Z job hunters are more practical. Thirty-seven per cent of Gen Zs indicate that flexibility is their key determining factor in job selection, but salary (33%) and work-life balance (31%) follow closely behind.

Gen Z craves face-to-face coaching: While the stereotype may be that Gen Z lives through their smartphones, this study shows this generation in the workplace wants in-person coaching and feedback from their managers. Nearly 90% prefer in-person check-ins with their manager over virtual meetings. More than half (54%) want every single check-in to be in person, rather than through collaboration platforms. Decision makers are supporting their youngest employees' urge to share. Leaders universally (97%) say their companies offer a way for employees to make suggestions for process, technology or tools improvements; 39% say their company very frequently adopts new technologies when suggested by a Gen Z employee.

Gen Z has little patience for malfunctioning technologies: When Gen Z encounters tech problems at work, fewer than half (46%) say they'll submit a formal request. Instead, the majority (53%) will take matters into their own hands. Building on previous research from Nintex, America's Most Broken Processes, Gen Z employees cite broken IT processes as one of the leading factors that would drive them to look for a new job sooner than planned, only behind finding a higher-paying job and lack of learning opportunities.

Because malfunctioning technology has such a significant negative impact on Gen Z job satisfaction, decision-makers should consider their approach to tech troubleshooting. More than three-quarters (78%) of decision makers say Gen Z employees are more tech-savvy than they are, and Gen Z picks up the slack as a result. Nearly 90% of Gen Z employees have been asked to fix a superior's tech issue when it is not their job, with about half (49%) saying this happens extremely often.

Gen Z employees look inward to decide career path: Nearly two-thirds (63%) of Gen Z selected their university focus based on “personal interest” with only one-third selecting it based on preparation for a “specific career path”. This emphasis on self-satisfaction is reflected in Gen Zs view of their identity as well as their work.

When asked how they regard the relationship between work and their personal identity, 31% of Gen Z employees say their job is their identity, so their work must embody their values and interests. Decision makers appreciate how Gen Zs desire for meaning at work may impact their longevity, likely because they feel the same way.

Forty-three per cent of decision-makers believe Gen Zs are likely to leave their job sooner than planned if they are not doing meaningful work. Fifty per cent of leaders surveyed indicate they would leave their current job for the same reason.

Gen Z sees AI offering potential, but job security concerns temper their enthusiasm: Ninety-two per cent of Gen Z employees think AI and automation have the potential to make their jobs easier, but 64% of them also view these technologies as having a negative job security impact. An even larger majority (95%) of decision makers see automation benefiting jobs and also express more long-term concern. Eighty-three per cent are concerned about the impact of AI on their job security, with 30% of those company leaders being “very concerned”.

The Gen Z Effect in Australia study provides strong evidence that the youngest working generation's self-perception and identity are deeply tied to their jobs. It will be critical for business leaders and managers of Gen Z employees to ensure these individuals find meaning in their roles and do not hinder their ambition with inefficient or broken business processes.

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