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Workato launches AI assistant to boost productivity and innovation
Wed, 21st Jun 2023

Workato, the enterprise automation platform, has announced AI@Work, which includes significant product updates that enable enterprises to adopt AI for automations to drive business efficiency. The new capabilities are integrated into the Workato platform and leverage OpenAI technologies.

Gautham Viswanathan, Co-founder, and Chief Product Officer at Workato, says, "Today, the massive productivity, efficiencies, and innovations AI can bring to businesses are only limited by the scale with which companies adopt it.

"Workato's AI@Work brings the power of AI, Automation, and Integration capabilities into a single platform to enable enterprises to rapidly adopt AI at scale.

"With AI@Work, we are making it easier for our customers to incorporate generative AI in their automations, introducing a copilot experience to build recipes and connectors, and, finally, a new way to converse with your applications and data to automate your work."

With AI@Work, Workato users will have access to the following:

  • Workato Copilots: Workato Copilots are like a co-worker who is a Workato expert. It works with you to build Workato recipes and connectors using natural language. The Copilots are trained on millions of data points from Workatos public recipe community, have a deep understanding of business entity relationships, logic, data mappings, and transformations, and use this knowledge to guide the builder. Workato Copilots adhere to the strictest data privacy standards and do not use customer data from these interactions to train any model.  
  • AI Connectivity: Users can use Workatos OpenAI Connector and other AI Connectors to infuse AI capabilities into their automations to build smarter business processes. Since May 2023, many customers have used the OpenAI connector to create automated processes that generate content for sales emails/sequences, respond intelligently based on feedback, create personalised reactivation and nurture campaigns, automate help desk operations, build QBR and sales decks, enhance employee engagement, create virtual assistants, and more.
  • WorkbotGPT (Coming soon): WorkbotGPT enables users to converse in natural language with applications and data to automate their work. Users can also chain their interactions to automate complex multi-step automations. For example, you can instruct WorkbotGPT to fetch deals over 100K and ask for an update from the AEs. WorkbotGPT will then fetch those opportunities from Salesforce, and send an email to the AEs requesting an update. No recipes to build, no code to write. Just conversation!
  • GEARSAI: As the operational framework to drive adoption across any organisation, GEARS (Govern, Enable, Adopt, Run, Scale), is used by Workato customers to successfully drive democratisation and adoption of automation throughout their business. This framework has now been enhanced to provide a framework and roadmap for the adoption of AI along with Automation.

Workato's AI@Work is powered by LLMs custom trained with proprietary data from Workatos extensive public community of automations, integrations, APIs, and connectors.

Named a Leader in the 2023 Gartner Magic Quadrant for iPaaS, Workato is focused on helping enterprises to automate their business processes across the organisation by integrating their applications, data, and experiences.

Designed with best-in-class security and governance, scalability, performance, and availability, Workatos low-code, no-code platform makes it easy for IT and business teams to integrate their applications and automate their processes, drawing from thousands of automation recipes built by the Workato community.