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Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant

By Ryan Morris-Reade
Mon 13 Sep 2021

ManageEngine, the enterprise IT management division of Zoho Corporation, has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

The Gartner Magic Quadrant profiles vendors in the enterprise ITSM (IT service management) tool market to help align infrastructure and operations leaders with current and future IT roadmaps. 

ManageEngine, positioned in the Magic Quadrant for the second consecutive year, was included alongside ten other vendors. The company was evaluated based on its completeness of vision and its ability to execute.

"As a result of the pandemic, organisations are walking on a tightrope between balancing operational resilience and delivering a better employee experience," says ManageEngine VP of product management, Rajesh Ganesan.

"The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work."

ServiceDesk Plus was also featured in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyses 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.

"ServiceDesk Plus has made our processes flow more smoothly," says Colorado Department of Transportation IT professional, Janice Bowen.

"The ability to integrate into our processes has helped create workflows in ServiceDesk Plus that make sense and make our staff more productive."

The Critical Capabilities research complements the Gartner Magic Quadrant and analyses 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.

ServiceDesk Plus was also featured in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyses 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.

Micheldever Tyre and Auto Services IT infrastructure manager, Dominic Fairfax, says they have been using ServiceDesk Plus for over five years and have integrated it into other Zoho products. He says it is a complete department-wide solution and boasts a great deal of functionality and expandability as a one-stop-shop.

ServiceDesk Plus is the full-stack service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes with contextual IT and business integrations that help service desk teams better align with their organisation's business objectives. It comes in three editions and is available in 37 different languages. More than 100,000 organisations across 185 countries use ServiceDesk Plus.

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