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Automation stories

Guzman y Gomez launches Apple CarPlay ordering in Australia
Robotics

Guzman y Gomez launches Apple CarPlay ordering in Australia

It could speed repeat purchases for drivers by letting them order, pay and earn loyalty points without touching a phone.

By Sean Mitchell • 4 min read • 2 days ago
AI makes three in five Australians' jobs more stressful
Digital Transformation

AI makes three in five Australians' jobs more stressful

Businesses rolling out AI face rising staff anxiety, with a survey of more than 1,200 Australians finding most feel more stressed at work.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Global Stories

Automation stories

Zendesk contact centre voice passes 100 sales leads
Software-as-a-Service

Zendesk contact centre voice passes 100 sales leads

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • 2 days ago
One in three workers eye industry exit over AI fears
Digital Transformation

One in three workers eye industry exit over AI fears

AI anxiety is pushing a third of knowledge workers to consider quitting their industry, raising turnover risks for employers.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Shufti named G2 leader in identity verification grid
Software-as-a-Service

Shufti named G2 leader in identity verification grid

Customer reviews have pushed Shufti into G2's top tier, signalling stronger demand for its identity checks and anti-money laundering tools.

By Sean Mitchell • 3 min read • 2 days ago
NTT DATA flags cyber & climate risk surge in insurance
Data Analytics

NTT DATA flags cyber & climate risk surge in insurance

Uninsured cyber and climate losses are widening the protection gap, while insurers lag in scaling AI despite mounting pressure to cut costs.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Claude closes in on OpenAI among Singapore startups
Software-as-a-Service

Claude closes in on OpenAI among Singapore startups

Startups in Singapore are shifting spending towards Anthropic's Claude, as OpenAI's lead has narrowed sharply in new transaction data.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
OpenAI expands ChatGPT scheduled tasks with new hub
Software-as-a-Service

OpenAI expands ChatGPT scheduled tasks with new hub

ChatGPT users can now manage reminders and recurring checks from a single sidebar page, as OpenAI folds Pulse into scheduled tasks.

By Mark Tarre • 4 min read • 3 days ago
SEI appoints Provencher to lead global services push
Digital Transformation

SEI appoints Provencher to lead global services push

The new role reflects growing demand from banks and wealth managers for help modernising operations, data and security as systems grow more complex.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Stories from Other Regions

Automation stories

UK business travellers embrace shadow AI for trips
Customer Relationship Management

UK business travellers embrace shadow AI for trips

Unapproved AI use is widening a security and compliance gap, with 75% of UK business travellers saying they would use shadow tools for work trips.

By Sean Mitchell • 4 min read • 2 days ago
AI Values Institute warns on AI value alignment gap
Digital Transformation

AI Values Institute warns on AI value alignment gap

Boards may be missing who gains and who loses from AI, as a new paper says efficiency metrics can mask wider social and cultural costs.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
UK tech leaders say AI should augment workers, not replace
Software-as-a-Service

UK tech leaders say AI should augment workers, not replace

Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.

By Mark Tarre • 4 min read • 2 days ago
Retailers lack AI strategy despite competitive pressure
Digital Transformation

Retailers lack AI strategy despite competitive pressure

The gap leaves many retailers exposed, as most feel pressure to adopt AI yet fewer than half have a clear plan for doing so.

By Mark Tarre • 4 min read • 2 days ago
Lloyds survey: UK financial firms boost AI spending
Data Analytics

Lloyds survey: UK financial firms boost AI spending

AI and emerging tech are becoming a growth priority for UK lenders and insurers, with 91% expecting higher spending over the next year.

By Karen Joy Bacudo • 3 min read • 2 days ago
UK finance roles demand AI experience as skills lag
Data Protection

UK finance roles demand AI experience as skills lag

Only about one in 10 senior finance candidates can prove practical AI use, leaving UK employers short of leaders able to meet new hiring demands.

By Karen Joy Bacudo • 4 min read • 2 days ago
Willis report says cyber cover meets most breach losses
Ransomware

Willis report says cyber cover meets most breach losses

Ransomware losses and third-party risks are testing policy limits as Willis data show most breach costs are still covered.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Tech Users NZ calls for long-term digital strategy
Digital Transformation

Tech Users NZ calls for long-term digital strategy

A cross-party plan is being urged to give businesses and public services certainty over digital investment, skills and online safety beyond election cycles.

By Sofiah Nichole Salivio • 4 min read • 3 days ago