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Avaya partners with Standard Chartered to deliver CX transformation
"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”
24 Apr 2019
Avaya extends AI integration with Google Cloud
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
15 Apr 2019
Avaya and Nuance to deliver an AI-enhanced customer experience
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
02 Apr 2019
Avaya expands integration with Google Cloud AI
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
21 Mar 2019
8x8 appoints A/NZ channel senior manager
Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.
23 Jan 2019
Avaya introduces private cloud delivery of its UCaaS solution
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
23 Jan 2019
What AI should look like in the consumer-directed economy
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
21 Jan 2019
Avaya expands AI offerings with new partnerships
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
17 Jan 2019
Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
The agreement will provide joint clients in Australia with integrated solutions.
22 Aug 2018
Avaya’s BI solution wins gold with blockchain integration
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.
30 Jul 2018
Avaya adds enterprise-level UC capabilities to SMB solution
The upgrade includes hybrid cloud UC with voice and video, meetings, team collaboration, and content sharing.
31 May 2018
Avaya named Leader in Contact Centre Infrastructure Magic Quadrant
“Companies that prioritise the Customer Experience generally demonstrate a higher rate of revenue growth,” says Avaya president and CEO Jim Chirico.
25 May 2018
APAC enterprises world leaders in digital disruption
By implementing new digital technologies and business models, APAC enterprises are world leaders in digital disruption.
27 Apr 2018
Avaya launches UC and CC cloud solution in New Zealand
‘Powered by Avaya’ SaaS goes live to simplify the cloud transition for the country’s midmarket
26 Mar 2018
Avaya brings AI on board with acquisition of Spoken Communications
“Partners are now able to work with the next-gen of Avaya solutions that bring together AI, IoT and even blockchain,” says A/NZ MD.
15 Mar 2018
Kiwi company takes UC security to a multi-billion dollar toll fraud problem
A local Auckland company is vowing to put a dent in the billions of dollars lost to toll fraud across unified communications (UC) networks.
31 Jan 2018
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
31 Jan 2018
'The Court' gives green light to Avaya’s restructuring plan
Avaya expects to emerge from its bankruptcy before the end of 2017
30 Nov 2017
Avaya expands Edge channel program to empower partners
In light of growing demand, Avaya has expanded its channel program to enable partners to offer UCaaS and CCaS.
03 Nov 2017
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
02 Nov 2017
Avaya’s midmarket platform surpasses 600,000 users
Avaya has hit a new milestone for its IP Office Platform after surpassing 600,000 systems issued to businesses and organisations around the world.
03 Oct 2017
Avaya appoints new MD focusing on digital transformation in ASEAN
Avaya has today announced the appointment of a new managing director for the Association of South East Nations (ASEAN).
19 Sep 2017
Avaya's partners to exclusively distribute new meetings platform
The service aims to bring participants together from around the globe, across different systems and devices without investments in new infrastructure.
15 Sep 2017
Avaya A/NZ expands local reach with new appointments
The new hires are expected to drive growth A/NZ markets and maintain strong partner relationships.
07 Sep 2017