Technology news for Australia's largest enterprises
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Avaya to showcase latest AI-powered applications at GITEX 2019
At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.
Aussie organisations lack understanding of AI, report finds
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
Security risks of neglecting the workforce experience – Avaya
Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.
Avaya launches containerised UCaaS solution with Kubernetes
This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.
Avaya partners with Standard Chartered to deliver CX transformation
"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”
Avaya extends AI integration with Google Cloud
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
Avaya and Nuance to deliver an AI-enhanced customer experience
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
Avaya expands integration with Google Cloud AI
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
8x8 appoints A/NZ channel senior manager
Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.
Avaya introduces private cloud delivery of its UCaaS solution
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
What AI should look like in the consumer-directed economy
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
Avaya expands AI offerings with new partnerships
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
The agreement will provide joint clients in Australia with integrated solutions.
Avaya’s BI solution wins gold with blockchain integration
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.
Avaya adds enterprise-level UC capabilities to SMB solution
The upgrade includes hybrid cloud UC with voice and video, meetings, team collaboration, and content sharing.
Avaya named Leader in Contact Centre Infrastructure Magic Quadrant
“Companies that prioritise the Customer Experience generally demonstrate a higher rate of revenue growth,” says Avaya president and CEO Jim Chirico.
APAC enterprises world leaders in digital disruption
By implementing new digital technologies and business models, APAC enterprises are world leaders in digital disruption.
Avaya launches UC and CC cloud solution in New Zealand
‘Powered by Avaya’ SaaS goes live to simplify the cloud transition for the country’s midmarket
Avaya brings AI on board with acquisition of Spoken Communications
“Partners are now able to work with the next-gen of Avaya solutions that bring together AI, IoT and even blockchain,” says A/NZ MD.
Kiwi company takes UC security to a multi-billion dollar toll fraud problem
A local Auckland company is vowing to put a dent in the billions of dollars lost to toll fraud across unified communications (UC) networks.
Bye bye bankruptcy: Avaya acquires contact centre as a service provider
It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.
'The Court' gives green light to Avaya’s restructuring plan
Avaya expects to emerge from its bankruptcy before the end of 2017
Avaya expands Edge channel program to empower partners
In light of growing demand, Avaya has expanded its channel program to enable partners to offer UCaaS and CCaS.
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.