B2C stories
Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.
ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.
Higher sales of appliances, TVs and vehicle systems helped lift first-quarter profit despite tariff pressures and broader economic uncertainty.
Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.
Many self-described AI leaders in finance are still using it only in limited workflows because governance and data foundations are incomplete.
The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.
Investor appetite for AI remains intense as OpenAI's new cash haul lifts its valuation to USD $852 billion and deepens its compute push.
Staff and creditors face uncertainty as both businesses keep trading under external control while receivers assess their future.
US media-for-equity backing will fund LifeSafe’s direct-to-consumer push, as the fire safety start-up seeks wider household sales.
DHL opens a 21,000m² Erskine Park warehouse to boost tech and auto spare parts distribution, returns handling and energy-efficient logistics.
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.
Paxon names Ranjit Singh Nagra Business Development Manager to spearhead UK expansion and target growth in auto spares and eCommerce logistics.
Better delivery visibility is helping the equestrian brand lift conversions and reduce checkout drop-off across 69 countries.
Households and offices can now monitor visitors remotely as the new device adds app alerts, night vision and weather protection to Consistent's range.
Investors will get AI summaries, portfolio tracking and sharable charts as the crypto data site broadens beyond price feeds.
The London fintech is adding operational and capital markets expertise as it pushes to win larger bank clients after a GBP £30 million fundraise.
The sector supported nearly 861,500 jobs and generated CAD $47.8 billion in government revenues last year, the study said.
Gumtree introduces verified badges and stricter checks for business sellers in the UK, aiming to boost user trust and deter fraud.
ConvoZen launches a unified multilingual AI voice stack for India, debuting Akshara and Ragini speech models tuned to real call-centre audio.
