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Backbase unveils Intelligence Fabric to boost banking with AI
Customer Relationship Management

Backbase unveils Intelligence Fabric to boost banking with AI

Backbase unveils Intelligence Fabric, a major upgrade to its Engagement Banking Platform, integrating AI and data capabilities to enhance customer service and sales operations.

By Sean Mitchell • 3 min read • Thu, 26th Sep 2024

Global Stories

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Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Thu, 25th Jun 2026
Backbase & Mastercard tie-up boosts cross-border payments
Digital Transformation

Backbase & Mastercard tie-up boosts cross-border payments

Banks could launch international transfers faster, as the Backbase integration cuts the complexity of linking to Mastercard Move.

By Karen Joy Bacudo • 3 min read • Mon, 8th Jun 2026
Tirana Bank launches omnichannel retail service on Backbase
Digital Transformation

Tirana Bank launches omnichannel retail service on Backbase

Customers can now open accounts, apply for loans and use Apple Pay in one app as Tirana Bank replaces its fragmented legacy setup.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
Backbase & Atos team up on AI-led banking modernisation
Data Protection

Backbase & Atos team up on AI-led banking modernisation

Banks in tightly regulated markets will get help modernising systems without surrendering data control, compliance or operational resilience.

By Sean Mitchell • 3 min read • Thu, 14th May 2026
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Backbase launches AI-native banking OS to unify frontline
Software-as-a-Service

Backbase launches AI-native banking OS to unify frontline

Banks could use the new platform to cut frontline bottlenecks, as Backbase says 80% of such work happens in disconnected system gaps.

By Karen Joy Bacudo • 3 min read • Thu, 23rd Apr 2026
LangWatch launches open-source tool for AI red-teaming
Data Protection

LangWatch launches open-source tool for AI red-teaming

The framework is designed to expose hidden risks in production AI systems that can be missed by conventional one-off tests.

By Sean Mitchell • 4 min read • Tue, 21st Apr 2026
Backbase, Ninth Wave unlock ERP banking connections
Disaster Recovery

Backbase, Ninth Wave unlock ERP banking connections

Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026
Backbase names Didier Van der Coelden CFO for AI push
Software-as-a-Service

Backbase names Didier Van der Coelden CFO for AI push

Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.

By Sofiah Nichole Salivio • 3 min read • Mon, 9th Mar 2026
Backbase wins award for AI-driven wealth management platform
Customer Relationship Management

Backbase wins award for AI-driven wealth management platform

Backbase wins the 2025 Datos Impact Award for its AI-driven platform revolutionising wealth management with faster onboarding and personalised digital advice.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Why it's vital to bring all of your customers on your CX transformation journey
Data Analytics

Why it's vital to bring all of your customers on your CX transformation journey

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

By Jeremy Thomas • 5 min read • Mon, 13th Oct 2025
Backbase names Adrian McPhee CTO to lead global AI banking push
Data Analytics

Backbase names Adrian McPhee CTO to lead global AI banking push

Backbase appoints Adrian McPhee as CTO to spearhead its AI-powered banking platform, accelerating global digital transformation in the financial sector.

By Melvin Hipolito • 3 min read • Fri, 27th Jun 2025
Backbase unveils AI platform to boost bank efficiency & growth
Fintech

Backbase unveils AI platform to boost bank efficiency & growth

Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.

By Melania Watson • 3 min read • Wed, 30th Apr 2025
Backbase partners with MeaWallet to boost digital payments
Unified Communications

Backbase partners with MeaWallet to boost digital payments

Backbase has teamed up with MeaWallet to boost digital payment services in Australia and New Zealand, aiming for enhanced security and faster deployment.

By Melania Watson • 2 min read • Tue, 25th Feb 2025
Backbase highlights banking trends shaping the industry in 2025
Data Analytics

Backbase highlights banking trends shaping the industry in 2025

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

By Kaleah Salmon • 3 min read • Tue, 14th Jan 2025
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024

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