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Business communications stories

Exclaimer adds UKG Ready link for employee data sync
Identity and Access Management

Exclaimer adds UKG Ready link for employee data sync

UKG Ready users can now automate employee data into email signatures and meeting themes, reducing manual updates for IT teams.

By Mark Tarre • 4 min read • Last week
8x8 promotes Chris Angus to Vice President Sales EMEA
Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Last week
First Focus acquires Optimus Systems in New Zealand
Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • Last week
RingCentral wins Metrigy top provider awards in CCaaS
Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

By Sean Mitchell • 4 min read • Last week
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • This month
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • This month
Sefiani & Staffbase launch Australia, NZ partnership
Unified Communications

Sefiani & Staffbase launch Australia, NZ partnership

Worker unease over AI and economic pressure is pushing employers to tighten internal messaging as Sefiani takes Staffbase into the region.

By Mark Tarre • 4 min read • Last month
Newo appoints Jason Luo as Chief Executive Officer
Unified Communications

Newo appoints Jason Luo as Chief Executive Officer

Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.

By Mark Tarre • 4 min read • Last month
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Last month
Exclaimer links Workday to email signatures & meetings
Unified Communications

Exclaimer links Workday to email signatures & meetings

Manual updates to email signatures and meeting themes could fade as Exclaimer ties Workday HR records to its branding tools.

By Kaleah Salmon • 4 min read • Last month
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Last month
Owl Labs secures Microsoft Teams certification for devices
Unified Communications

Owl Labs secures Microsoft Teams certification for devices

IT buyers can now standardise on a fully certified Owl Labs kit for Microsoft Teams, easing compatibility headaches in hybrid meeting rooms.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Business communications stories

O2 Business rebrand targets UK firms' tech complexity
Unified Communications

O2 Business rebrand targets UK firms' tech complexity

UK business leaders say tangled tech is raising costs and slowing growth, as O2 Business launches with a simpler offer for customers.

By Mark Tarre • 4 min read • This month
NUWAVE adds Tollring analytics to unified communications
Unified Communications

NUWAVE adds Tollring analytics to unified communications

Businesses using cloud communications will gain clearer usage and performance data as NUWAVE embeds Tollring's Analytics 365 into partner-delivered services.

By Joseph Gabriel Lagonsin • 4 min read • Last month
MSPs see voice as part of wider IT offer, Gamma says
Customer Relationship Management

MSPs see voice as part of wider IT offer, Gamma says

As larger vendors bundle communications with cloud and security, smaller voice specialists face tougher competition and higher support risk.

By Mark Tarre • 4 min read • Last month
Your.Cloud acquires Pure Cloud Solutions in UK push
Digital Transformation

Your.Cloud acquires Pure Cloud Solutions in UK push

Pure Cloud Solutions will keep its brand and leadership as the deal gives Your.Cloud a bigger foothold in the UK managed services market.

By Sofiah Nichole Salivio • 3 min read • Last month
Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Last month
Platforms, sovereignty and global growth at Cavell Summit Europe
Unified Communications

Platforms, sovereignty and global growth at Cavell Summit Europe

Platform-led buying is squeezing telcos, forcing providers to adapt to sovereignty rules and global licensing hurdles to keep growth on track.

By Mike Mills • 4 min read • Last month