Call Design stories
Contact centres use AI to balance staffing & wellbeing needs
3 days ago
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cx
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martech
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ai
Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.
AI & employee focus to transform customer experience by 2025
Fri, 22nd Nov 2024
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cx
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martech
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genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
Call Design & CallD.ai join forces for AI optimisation
Fri, 22nd Nov 2024
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uc
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cx
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martech
Call Design and CallD.ai have partnered to enhance workforce optimisation in contact centres, merging AI solutions with human expertise for improved efficiency.
Call Design & ProHance announce back-office partnership
Fri, 17th May 2024
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data analytics
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bi
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big data
Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.