Call Design stories
Contact centre agent burnout costs top AUD $20 million yearly
Fri, 21st Nov 2025
#
uc
#
cx
#
martech
Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.
Call Design's CallD.AI puts compliance at core of contact centre AI
Wed, 30th Jul 2025
#
uc
#
digital transformation
#
cx
Call Design's CallD.AI platform embeds compliance and governance at the heart of contact centre AI, ensuring transparency and operational integrity for enterprises.
Contact centres use AI to balance staffing & wellbeing needs
Thu, 5th Jun 2025
#
cx
#
martech
#
ai
Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.
AI & employee focus to transform customer experience by 2025
Fri, 22nd Nov 2024
#
cx
#
martech
#
genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
Call Design & CallD.ai join forces for AI optimisation
Fri, 22nd Nov 2024
#
uc
#
cx
#
martech
Call Design and CallD.ai have partnered to enhance workforce optimisation in contact centres, merging AI solutions with human expertise for improved efficiency.
Call Design & ProHance announce back-office partnership
Fri, 17th May 2024
#
data analytics
#
bi
#
big data
Call Design and ProHance join forces to revolutionise back-office operations with advanced analytics, aiming to boost productivity in an increasingly hybrid work environment.