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Change Management Stories

Australian Stories

Change Management stories

Interactive customers win, as AI expands into service operations
Data Protection

Interactive customers win, as AI expands into service operations

AI is cutting manual triage in Interactive's cloud operations, where 40,000 device alerts a year now generate tickets and suggested fixes automatically.

By Sean Mitchell • 5 min read • Yesterday
Central Coast Council adopts Adobe tools in digital overhaul
Software-as-a-Service

Central Coast Council adopts Adobe tools in digital overhaul

Paper-heavy approvals and resident services should speed up as the council phases in Adobe software to cut delays, errors and privacy risk.

By Sean Mitchell • 4 min read • Yesterday
AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Yesterday
The most positive question: How will your tech upgrade fail?
Software-as-a-Service

The most positive question: How will your tech upgrade fail?

Businesses risk costly disruption if they upgrade systems for flashier features without testing integrations, compliance and day-to-day workflows first.

By Dev Punjani • 5 min read • 2 days ago
Omniche targets hidden drain on workplace productivity
Digital Transformation

Omniche targets hidden drain on workplace productivity

Australian firms could reclaim staff time by trimming repetitive admin, with Omniche warning that many AI projects miss the real bottlenecks.

By Mark Tarre • 5 min read • 3 days ago

Global Stories

Change Management stories

Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Today
OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Today
Customers at the centre of Adobe's new AI evangelist role
Digital Transformation

Customers at the centre of Adobe's new AI evangelist role

Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.

By Sean Mitchell • 6 min read • Yesterday
Glean launches partner network to boost enterprise AI
Software-as-a-Service

Glean launches partner network to boost enterprise AI

The programme aims to help enterprises deploy AI more securely and integrate it into existing workflows as adoption accelerates globally.

By Sean Mitchell • 4 min read • Yesterday
Australian executives trust AI despite audit error findings
Digital Transformation

Australian executives trust AI despite audit error findings

Despite audit findings of errors, most executives still trust AI output, even as poor data quality is blocking wider use in Australia.

By Sean Mitchell • 5 min read • Yesterday
Avetta appoints Lynda Richards as APAC health chief
Digital Transformation

Avetta appoints Lynda Richards as APAC health chief

Greater scrutiny of contractors and supply chains in APAC is driving Avetta to strengthen its safety and risk advisory team with a new hire.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Aziro launches Aziron for governed enterprise AI tasks
DevOps

Aziro launches Aziron for governed enterprise AI tasks

It is aimed at firms that want AI agents to update records and trigger workflows without losing oversight or audit trails.

By Sean Mitchell • 4 min read • 2 days ago

Stories from Other Regions

Change Management stories

HackerOne names Naveen Bhateja as Chief People Officer
Digital Transformation

HackerOne names Naveen Bhateja as Chief People Officer

The hire underscores a sector-wide scramble to attract staff who can bridge artificial intelligence tools and human-led security work.

By Sofiah Nichole Salivio • 3 min read • Today
Architecture doesn't need AI to transform it; it needs AI to make it calmer
Digital Transformation

Architecture doesn't need AI to transform it; it needs AI to make it calmer

Routine design admin is where AI is already easing pressure on architects, leaving more time for judgement, care and client work.

By Brad Sara • 5 min read • Yesterday
Speedy Services launches AI academy with Multiverse
Digital Transformation

Speedy Services launches AI academy with Multiverse

The 13-month scheme aims to cut revenue leakage by 50% by automating admin and freeing depot staff for customer advice.

By Sean Mitchell • 4 min read • 2 days ago
HM Land Registry picks Route 101 for cloud contact centre
Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • 2 days ago
Everyone wants the thought leadership, not the thinking
Digital Transformation

Everyone wants the thought leadership, not the thinking

Corporate content is becoming interchangeable as executives flood LinkedIn with safe opinions that rarely challenge readers to think differently.

By Jarieul Wong • 5 min read • 2 days ago