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Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024
From pixels to playgrounds: the urgent need for balance in our children's digital lives
EduTech

From pixels to playgrounds: the urgent need for balance in our children's digital lives

As children's lives become increasingly digitalised, health experts highlight the immediate need to balance screen-time with physical activity, combating sedentary habits and potential obesity risks.

By Carmen Dodds • 3 min read • Fri, 2nd Feb 2024
Western Sydney University partners with tech firms for hands-on learning
Network Infrastructure

Western Sydney University partners with tech firms for hands-on learning

Western Sydney University undergraduate students gain real-world experience working on research and design projects, thanks to a partnership with Western Sydney International Airport and DXC Technology.

By Catherine Knowles • 3 min read • Fri, 12th Jan 2024
Private networks: The key to leverage 5G technology
Unified Communications

Private networks: The key to leverage 5G technology

Private 5G networks are transforming digital connectivity across industries in capacities, from healthcare to manufacturing, by supporting secure, agile and efficient operational functions.

By BAI Communications • 6 min read • Thu, 11th Jan 2024

Global Stories

Communication stories

Putting all your eggs in one communication basket is never a good idea
Customer Relationship Management

Putting all your eggs in one communication basket is never a good idea

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

By Peter Hughes • 3 min read • Mon, 5th Feb 2024
A new way to put innovation at the center of company culture
Unified Communications

A new way to put innovation at the center of company culture

Australian company, Seven, pioneers a cross-department innovation initiative, 'Ignite', boosting collaboration and breaking down workplace silos.

By Will Everitt • 4 min read • Fri, 2nd Feb 2024
Zoom unveils new interactive app for Apple Vision Pro
Unified Communications

Zoom unveils new interactive app for Apple Vision Pro

Zoom's new app for Apple Vision Pro, launching on 2 February, offers a more tangible and realistic meeting experience on remote platforms.

By Shannon Williams • 3 min read • Tue, 30th Jan 2024
Data Privacy Day: Zoho highlights the need for more education
EduTech

Data Privacy Day: Zoho highlights the need for more education

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

By Tom Raynel • 3 min read • Fri, 26th Jan 2024
AI & remote working could redefine business in 2024
DevOps

AI & remote working could redefine business in 2024

AI and remote working are set to redefine business operations in 2024, with the rise of employee influence in tech choices.

By Shannon Williams • 3 min read • Mon, 22nd Jan 2024
AI & remote work reshape business practices by 2024
DevOps

AI & remote work reshape business practices by 2024

AI is revolutionising business and project management in 2024, with employee-led tech selection underpinning changes in a remote-work dominated era.

By Shannon Williams • 3 min read • Fri, 12th Jan 2024
3M unveils world's first self-charging headset at CES 2024
Clean technologies

3M unveils world's first self-charging headset at CES 2024

3M pioneers the world's first self-charging communications headset, using solar cell technology to convert indoor and outdoor light into continuous power.

By Shannon Williams • 2 min read • Thu, 4th Jan 2024
Cybersecurity skills gap poses threat to business protection measures
DevOps

Cybersecurity skills gap poses threat to business protection measures

As digital threats surge, the cybersecurity sector grapples with a pronounced skills gap, jeopardising protection measures and leading to employee burnout.

By Shannon Williams • 3 min read • Tue, 2nd Jan 2024
Egress experts predict wave of AI weaponisation in cyber threats for 2024
Unified Communications

Egress experts predict wave of AI weaponisation in cyber threats for 2024

Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023
Ignition Technology & Illumio partner to boost UK & Ireland's cybersecurity
Ransomware

Ignition Technology & Illumio partner to boost UK & Ireland's cybersecurity

Ignition Technology and Illumio are joining forces to enhance the UK and Ireland's cybersecurity infrastructure with Zero Trust Segmentation.

By Kaleah Salmon • 3 min read • Mon, 18th Dec 2023
GetGloby partners with Aleph Group for AI-driven global ad localisation
Marketing Technologies

GetGloby partners with Aleph Group for AI-driven global ad localisation

GetGloby has partnered with Aleph Group to provide AI-driven ad localisation, aiming to communicate effectively with global audiences.

By Catherine Knowles • 2 min read • Fri, 15th Dec 2023

Stories from Other Regions

Communication stories

Kerzner Group launches Unily's iKonnect app for enhanced staff communication
Customer Experience

Kerzner Group launches Unily's iKonnect app for enhanced staff communication

Kerzner Group has unveiled iKonnect, Unily's new mobile-first app, revolutionising internal communications for the 70% of its 15,000-strong workforce who are frontline employees without regular access to computers.

By Catherine Knowles • 3 min read • Tue, 13th Feb 2024
Life101 Launchpad: Online course teaching practical skills to youth
EduTech

Life101 Launchpad: Online course teaching practical skills to youth

Life101 Launchpad, a new online programme, aims to bolster youth financial literacy and life skills. .

By Kaleah Salmon • 3 min read • Wed, 27th Dec 2023