Conversational AI Stories

Australian Stories

Conversational AI stories

Digital Transformation

Obsessd.ai launches in Australia to boost AI discoverability

Brands risk being invisible in AI search unless they measure how chatbots such as ChatGPT and Gemini recommend them.

By Sean Mitchell • 4 min read • Today

Digital Transformation

SMEC AI launches national line to aid SME AI adoption

A free phone service aims to help Australian small businesses move beyond early AI trials, after research found most do not know where to begin.

By Mark Tarre • 4 min read • Today

Generative AI

Indeed launches AI career scout for Australian jobseekers

Australian jobseekers are being given free AI guidance as tougher labour market conditions leave many unsure which roles they can land.

By Sean Mitchell • 4 min read • Last week

Global Stories

Conversational AI stories

Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Today

Digital Transformation

Custom Travel Solutions wins Silver for AI customer support

Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.

By Sofiah Nichole Salivio • 3 min read • Today

Software-as-a-Service

Lightspeed adds AI & operational tools for merchants

Merchants in more than 100 countries will get quicker access to real-time data as the platform adds AI assistants and workflow tools.

By Sean Mitchell • 4 min read • Yesterday

Unified Communications

Enterprise leaders seek clarity over complexity in AI

Rising complexity is pushing enterprise buyers to demand clearer outcomes, as AI and shifting expectations reshape technology decisions.

By Alex Ayers • 5 min read • 2 days ago

Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Last week

Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Last week

Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

Google Cloud links Gemini Enterprise logs to BigQuery

The move could help IT teams track staff use, audit access and compliance risks across large Gemini Enterprise roll-outs without bespoke tools.

By Sean Mitchell • 4 min read • Last week

Fintech

Longbridge launches AI investing platform in Singapore

Investors in Singapore can now use conversational prompts to analyse markets, draft trades and review portfolios before confirming any order.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • Last week

Software-as-a-Service

AI reshapes work, safety & sales across Asia Pacific

Voice-first AI, stricter safety scrutiny and channel-led software models are reshaping how businesses in Asia Pacific work and manage risk.

By Mark Tarre • 5 min read • Last week

Software-as-a-Service

Oracle NetSuite rolls out NetSuite next in North America

North American customers can now trial the new environment as Oracle NetSuite adds conversational AI and finance automation tools across its software.

By Joseph Gabriel Lagonsin • 3 min read • Last week