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Conversational AI Stories

Australian Stories

Conversational AI stories

Adobe brings Photoshop & Acrobat to Gemini, Claude
Software-as-a-Service

Adobe brings Photoshop & Acrobat to Gemini, Claude

Millions of chatbot users can now edit photos and PDFs without leaving Gemini or Claude, as Adobe widens its software reach.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Kumul Consolidated Holdings adopts TechnologyOne Plus
Software-as-a-Service

Kumul Consolidated Holdings adopts TechnologyOne Plus

Staff at Papua New Guinea state investor Kumul Consolidated Holdings can now query finance data by voice, cutting manual reporting and speeding decisions.

By Mara Sugue • 4 min read • Last week
OpenDebt raises AUD $2 million to expand AI debt recovery
Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Last week

Global Stories

Conversational AI stories

Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Ping Identity launches three agents on Google Cloud
Software-as-a-Service

Ping Identity launches three agents on Google Cloud

Ping Identity has launched three identity agents that let employees and administrators manage identity tasks through Google Cloud Gemini Enterprise.

By Joseph Gabriel Lagonsin • 3 min read • Today
Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Today
TechnologyOne launches AI agent for university students
EduTech

TechnologyOne launches AI agent for university students

University support could become easier as TechnologyOne rolls out a conversational AI agent linking students to enrolment, resources and tasks.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Betterworks adds AI tools to boost workforce readiness
Software-as-a-Service

Betterworks adds AI tools to boost workforce readiness

Employers could spot skills gaps sooner as Betterworks links meeting analysis with development plans and learning tools.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last week
Nvidia backs AI power efficiency push with new deals
Semiconductors

Nvidia backs AI power efficiency push with new deals

Electricity is becoming the main bottleneck for AI data centres as new Nvidia partnerships aim to raise output per megawatt.

By Sean Mitchell • 4 min read • This month
Australian consumers ditch AI chats over memory gaps
Customer Relationship Management

Australian consumers ditch AI chats over memory gaps

Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Conversational AI stories

NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • 3 days ago
Starbucks teams up with Alipay for AI coffee alarm
Data Protection

Starbucks teams up with Alipay for AI coffee alarm

Chinese consumers can now schedule daily Starbucks orders through Alipay's AI agent, as the firms deepen ties around routine mobile payments.

By Mara Sugue • 4 min read • Last week
GoCardless processes UK's first agentic charity payment
Fintech

GoCardless processes UK's first agentic charity payment

A regulated trial has shown how AI could streamline monthly giving while keeping donors in control of approval and spending limits.

By Karen Joy Bacudo • 4 min read • Last week
Bybit launches AI chat assistant for trading & support
Fintech

Bybit launches AI chat assistant for trading & support

Users can now place trades and raise support requests in one chat, as the exchange rolls out a separate AI sub-account for safer automation.

By Karen Joy Bacudo • 3 min read • Last week
Zopa launches AI Ask tool for Biscuit account users
Data Analytics

Zopa launches AI Ask tool for Biscuit account users

The feature could make everyday banking easier by letting Biscuit account holders move money, split bills and pay invoices by voice or text prompts.

By Karen Joy Bacudo • 3 min read • This month