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Conversational AI stories

Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
RiskProfiler launches MCP connector for AI threat hunts
Security Operations Centres

RiskProfiler launches MCP connector for AI threat hunts

Security teams could speed up external threat investigations as RiskProfiler's new connector lets authorised users query its platform through AI assistants.

By Joseph Gabriel Lagonsin • 3 min read • This month
SailPoint adds cloud identity tools & IdentityIQ 9.0
Hybrid Cloud

SailPoint adds cloud identity tools & IdentityIQ 9.0

Large enterprises could get faster access reviews and tighter compliance checks as SailPoint updates its cloud platform and IdentityIQ 9.0.

By Joseph Gabriel Lagonsin • 4 min read • This month
Tech Mahindra, CoRover.ai launch sovereign AI partnership
Data sovereignty

Tech Mahindra, CoRover.ai launch sovereign AI partnership

The deal aims to give governments and businesses AI tools built for local language, compliance and digital public infrastructure needs.

By Sofiah Nichole Salivio • 3 min read • This month
Kantar finds marketers back AI assistants, consumers wary
Marketing Technologies

Kantar finds marketers back AI assistants, consumers wary

The gap between brand spending and shopper trust is widening, with just 23% of consumers trusting AI assistant recommendations despite heavy marketer backing.

By Karen Joy Bacudo • 4 min read • This month
NETSCOUT launches AI copilot for outage investigations
DevOps

NETSCOUT launches AI copilot for outage investigations

It aims to help operations teams pinpoint outage causes faster by turning packet data into plain-language answers, evidence and follow-up prompts.

By Raphael Veloso • 4 min read • This month
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • This month
Amadeus study finds rise in GDS use & AI among agents
Customer Relationship Management

Amadeus study finds rise in GDS use & AI among agents

Most agents are now relying on GDS tools more often, while AI is becoming a regular part of selling work across regions.

By Mara Sugue • 4 min read • This month
Amazon Ads launches Agent & DVA+ for unified buying
Marketing Technologies

Amazon Ads launches Agent & DVA+ for unified buying

Advertisers may see simpler campaign setup and less manual work as Amazon folds sponsored, display, video and audio buying into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Ping Identity launches three agents on Google Cloud
Software-as-a-Service

Ping Identity launches three agents on Google Cloud

Ping Identity has launched three identity agents that let employees and administrators manage identity tasks through Google Cloud Gemini Enterprise.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Smarsh adds AI tools for governed communications data
Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Archive360 partners Caju AI on digital message governance
Software-as-a-Service

Archive360 partners Caju AI on digital message governance

Regulated firms face recordkeeping gaps as WhatsApp and Slack chats join email under one governance and discovery framework.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Stories from Other Regions

Conversational AI stories

Young accountants expect AI to speed career progression
Financial Systems

Young accountants expect AI to speed career progression

Most young UK accountancy trainees expect AI to accelerate promotion, while 93% worry about data security and 77% fear over-reliance.

By Sofiah Nichole Salivio • 5 min read • This month
PolyAI appoints Sunil Shah as Chief Financial Officer
Data Analytics

PolyAI appoints Sunil Shah as Chief Financial Officer

The hire comes as the AI software group expands its platform and looks to boost investment in customer-facing tools.

By Sofiah Nichole Salivio • 3 min read • This month
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • This month
OneAdvanced launches IQ Chat for regulated sector users
Digital Transformation

OneAdvanced launches IQ Chat for regulated sector users

The new interface aims to keep staff in approved systems, reducing reliance on unauthorised consumer AI tools in regulated workplaces.

By Joseph Gabriel Lagonsin • 4 min read • This month
ZYMIX launches UK social super app for Gen Z users
Fintech

ZYMIX launches UK social super app for Gen Z users

The app aims to cut the need for Gen Z users to juggle separate services, as UK adults now use 41 apps a month on average.

By Sofiah Nichole Salivio • 4 min read • Last month